TrimRx

Avoid Trim RX!!

Avoid Trim RX!! Horrible response time to questions. I specifically asked to be advised of the change in cost BEFORE the refill order was placed. Nope. Placed...and charged to my card. They also say there will be a monthly follow up on your progress but that only happens at the end of 3 month subscription.

Andreina AlvesUnited States · 2 reviews · Experienced 2026-08-03 · Posted 2026-08-23

Terrible service

Unfortunately, my experience with TRIMRX has been very frustrating. Customer service took an extremely long time to respond, and I had to place my order twice because of issues with the first order. To make matters worse, I ended up receiving the wrong item. The overall customer service and communication were very poor, and getting issues resolved was much more difficult than it should have been. I also did not have the results I was expecting. Instead of losing weight, I actually gained while using the product. Overall, this has been a very disappointing experience, both with the customer service and the product results. I would not recommend TRIMRX based on my experience.

Tiffany SUnited States · 2 reviews · Experienced 2026-06-10 · Posted 2026-08-23

Where's My Refund!?

Like many others I would give Zero stars or less if I could. I placed an order for a 1 year subscription. After paying for the year, I called to cancel but was told I could not cancel then entire order due to the first 3 month supply already beibg at the pharmacy so I cancelled the rest of my order and was told I would receive a refund for months 9 through 12 since I paid for the year subscription up front. I called to cancel and request the refund the first time on June 10th. They said they would refund the difference. I didn't ask for a time frame thinking I would have the refund in 5 to at the most 10 business days like any ethical and good business does. I called Trimex the second time on June 24th asking about my refund. This time they said it can take up to a month to process but they would escalate the request. OK, I will wait another month. My third call to Trimrx was on July 31st after the more that a month processing time. This time there was no time frame given again and the representative stated she didn't know how long it would take but that she was escalating my refund yet again. Such poor business practices. Now, 2 months later and I still have not gotten a refund. I want my refund and it should not take this long to get it. No other company I've ever dealt with has taken so long for a refund, no matter how large or small. They owe me $1400 which is nothing to forget but I think they are hoping I will.

My refill went out when it was supposed…

My refill went out when it was supposed to, no chasing it down.

I knew where my order was.

I asked for my refill

I asked for my refill, it moved quickly after that.

Whole thing was easy

Had a question about my order

Had a question about my order, someone actually helped me.

They are refusing to give me a refund.....

I opened my account on 7/3/2026, very easy, although you cannot complete any registration without a CC#. On 7/6/2026, I requested to cancel via phone (they never answered, they want you to leave a message) and email. On 7/9/2026 I got an email saying my meds were approved. I then removed my CC# from the website and requested AGAIN, to cancel. I got no response. On 7/10/2026 I send another email to their CS, with no response. On 7/14/2026, I go an Email saying that my order had shipped, and they charged my card $499.00. I send the meds back to them, unopened, from the UPS store. Return to sender. It was received by them on 7/18/2026. So they are claiming that I made the first request to cancel AFTER the order was shipped but I still have the email stating otherwise. I then requested that they either re-send the meds, (I was even willing to pay the shipping) or give me a refund. They are refusing to do either. Horrible, frustrating, waste of time and money.

Unreliable Service

Be weary of any company where there is no way to talk on the phone. My first treatment was delivered on July 8. It is for 4 weeks/4 weekly doses. By July 29th- that treatment has been over. I have completed their check-in, got approved for another monthly dose from their NP- Here we are August 22, and still no new Rx. I am told that their billing department has not processed my payment yet. They have two (2) of my credit cards on file. There is no logical explanation for the delay. I have requested to be put in touch with their billing department. And apparently, that is not possible. My advice is to stray away from TrimRx. There is no phone number listed or available to speak to a human. and at $299/month- awful

Having it shipped to my house is the…

Having it shipped to my house is the main reason this works for me. If I need the delivery date moved, I can change it instead of letting a cold package sit outside while Im gone. When Ive called about delivery, the person who answered checked the order with me. That part was a lot easier than rearranging my week around a pharmacy pickup.

Buyer beware

Buyer beware! These guys have an F rating through the BBB and for good reason!! I got my order reasonably quickly, but everything since then has been terrible. They do not respond to emails at all, and their customer service number is AI with no option to talk to a person. You cannot cancel your service or delete your account, so it's scary that you can't ever get to a person. I've now been trying to cancel for two days and keep getting AI answers and no actual help. Definitely avoid!! Once you start giving them your money, you're stuck for life apparently. Update: If this isn't the standard of care they want, they need to have actual human options for ANY of their customer support. I'm still not a believer.

Hope PhillipsUnited States · 1 review · Experienced 2026-07-29 · Posted 2026-08-21

Promised $361 Refund Still Not Received

Charged $399 on July 30. TrimRx confirmed in writing that my order was paused and had not been sent to the pharmacy. TrimRx confirmed I qualified for a $361 refund after its $38 fee. The refund has not been received. My account now contradicts that written statement by showing “Sent to Pharmacy.”

Approval was easy to follow from start…

Approval was easy to follow from start to finish, and the box arrived on the date I was given.

Billing Department is Horrible

I signed up with the promotion. First month was great as the product arrived safely and I started to lose weight fast. Before the second month, I had called to get setup on the 6-month plan, which I was assured would happen. Did not happen and I was charged the one month and not the 6-month special. I called and they assured me it would be corrected. Month two, I continued to lose weight and I started to feel normal again. Come month three and now going into month four, I have never in my life dealt with a company that I have to beg for them to take my money so I can get my supply. The billing department and customer service from that department is horrible, so much so that I have lost so much time being on the phone, sending messages, etc., that I am now one month without the shot and I am already going backwards. I am beyond frustrated and it should not be this hard to ask someone to take my money.

T. LillyUnited States · 1 review · Experienced 2026-08-06 · Posted 2026-08-21

No Response from Medical Provider

I started experiencing severe nausea and vomiting on week 15 after my dosage was increased. I messaged the patient care team through the TrimRX portal who told me to hold further injections until I heard back from the medical provider. It’s been two weeks and I’m still waiting. Meanwhile, the remaining doses will be expiring in a month.

The medication showed up with every…

The medication showed up with every supply I needed in the package. I checked the directions before my first dose and didn't have to search around for an explanation.

Switched providers and my first…

Switched providers and my first shipment came much faster than expected is a good start with the new company.

Got precisely what was advertised.

The medicine arrived without any issue…

The medicine arrived without any issue on my end. From opening the first form to having the package at home, the whole thing took around a week.