TrimRx

Delivery came quick

The intake didnt take long

The intake didnt take long, and my prescription moved along quickly after the provider review, I was expecting more forms and waiting than I actually had.

The shipping box was crushed and torn…

The shipping box was crushed and torn when it reached my door.

Ken BurnsUnited States · 1 review · Experienced 2026-08-24 · Posted 2026-08-24

Customer Service =Virtual Assistant

Today makes first week on product. Absolutely no follow up from their "medical" team, called several times and what I get are AI driven virtual assistants. Other folks using a different provider have been getting calls to check on their progress. I tried to cancel my subscription and mysteriously they can't confirm my birthday even though its on all the prescription bottles.

Every shipment has matched the date

Every shipment has matched the date, dependable til now.

The medication is doing what I hoped so…

The medication is doing what I hoped so far. I also get a heads-up before the package arrives, which helps with cold delivery. Seeing the next refill date in advance is handy.

They've been easy to deal with whenever…

They've been easy to deal with whenever my prescription comes up for renewal. The refill gets handled and I dont have to wonder if the next dose will be here.

Always arrives when expected.

BEWARE!!!

BEWARE!!! Quick to take your money but won’t give it back if you cancel. I spoke with a customer service rep Kerr 2 months ago. I cancelled my subscription due to my PCP recommendations to stop taking any GLP1 meds. I was told I was going to get a refund of $521. I cancelled approximately June 21, followed up with a phone call and spoke to another CSR 1 month later, they told me they could see that a refund was supposed to be issued and that it had not been processed yet, they said that they were going to send a message to the finance department. It has been another month today is 8-24-26, I tried to call back and was answered by an AI bot, who would not transfer me to a live person.

They stayed ahead of the refill

They stayed ahead of the refill. I didnt have to remind anyone.

They handled my order well.

This shipment took a little longer than…

This shipment took a little longer than I expected, and the tracking didn't move for a while. It did arrive in the end with the medication inside, so I'm giving it 5 stars but the wait had me checking the page a lot.

Crooked Customer Service

Chose three month plan. Everything they focus on is the monthly discount you receive if you go to the three month or six month plan rather than monthly shipping. This s where they scam you: they charge you the entire plan price at once rather than monthly. You don’t know this until after checkout. I immediately cancelled the order, but was met with dead silence from customer service. However, they were quick to process and rush the order through the pharmacy, despite my continued responses to cancel the order. TrimRx then turned around and said, “we’re sorry. no cancellation. the pharmacy is already processing the order.” Again, I told them to stop. Cancel the order. Do not ship. The following day they shipped it anyway! This is a crooked company. They had plenty of time to cancel the order and ignored my requests, then offering a lame excuse that it was too late. Considering filing a lawsuit.

I got updates while the prescription…

I got updates while the prescription was being reviewed and again once it shipped. The monthly cost was clear up front, so I didnt have to keep hunting for a coupon.

Getting the medication sent to my house…

Getting the medication sent to my house has been much easier than dealing with a drugstore every month.

I am still paying for my purchase here

I am still paying for my purchase here! TrimRX took out $1,000 in 2 transactions or they would have been flagged on my account. Then I have emailed, called, and talked with a rep. Then I get a phone call that they will refund my money immediately through an app LemFi. I pulled up their email and it says online and trusted website used by Trim RX. It wasn’t! They got all my info——bank cards, checking account number, phone number, email! Everything!!!

Ordering through the portal was simple

Ordering through the portal was simple. The medication came to my house after that.

Do not use this company!!

Do not use this company!!! customer service is awful! Billing is awful! Cannot say anything good but plenty of bad about this company. Got charged $921 and received enough insulin for one month. Tried to fight themon it and even involve the Better Business Bureau and nothing no refund no nothing. Don’t waste your money.!!!!!

The customer service is wonderful

Unethical company with predatory practices and absolutely zero customer support

IDo not do business with this company. I would give this business a 0/5 stars if possible. I attempted to order Wegovy from TrimRx on 08/11/2026 at ~10am EST. It was not clear from their website that they only offered compound semaglutide and, after discovering this almost immediately after placing the order, I called promptly at 10:40am EST on the same day and tried to cancel the order, which was supposed to be sent in 2 3-month shipments. TrimRx initially refused to cancel the first shipment claiming it was already being processed despite their website clearly saying it hadn't even been sent to pharmacy yet, and they said I would be refunded for the 2nd shipment. Then at 1:35pm EST on the same day, a representative from the TrimRx billing department called me and informed me that what I was initially told was incorrect, and that he sent the cancellation request for the full order to the pharmacy. However, the pharmacy still proceeded with fulfilling the order for the 1st shipment 36 hours later. Now, almost 2 weeks later, I still haven't received any refund at all from TrimRx, for either the first shipment or the 2nd shipment. And every time I attempt to call them, I am forced to chat with an AI agent with no option to speak to a live agent. I have both disputed the charge with my credit card company and filed a complaint with the BBB. I would absolutely recommend not doing any business with this company, because they're happy to take your money and will not give you a refund despite their commitment to do so. UPDATE: Note that after TrimRx responded to my review (see below), I called them at the number and talked to an agent, and it was an utterly unhelpful conversation. The service representative told me the exact same narrative that they've been telling me for over two weeks - the case has been "escalated to the billing department" and there's nothing they can do. I asked to speak to a supervisor, and the agent told me noke were available and it was no point because they would tell me the exact same thing the agent was telling me. So don't be fooled by TrimRx's response below where they pretend to be helpful. It's just a ride to save face.