TrimRx provides medically-supervised weight loss treatment using FDA-registered GLP-1 medications like Semaglutide and Tirzepatide. Whether you're starting your weight loss journey or seeking more effective solutions than traditional diets, our board-certified physicians create personalized programs tailored to your metabolism, health goals, and lifestyle needs. See if you are eligible Our comprehensive approach combines proven weight loss medications with ongoing clinical support. Licensed medical providers develop customized treatment plans while our dedicated healthcare team remains available 24/7 for questions and guidance throughout your transformation. Beyond a weight loss clinic, TrimRx functions as your dedicated wellness partner, delivering pharmaceutical-grade medications, expert medical supervision, and concierge-level care to help you achieve sustainable weight management and improved health outcomes. Need more info? Call us at +1 888-896-1612
Written by the business, not verified by us.
Is TrimRx legit?
TrimRx (trimrx.com) has a 2.4 out of 5 rating on OK.one, based on 217 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently point out that the ordering process is smooth, and they appreciate receiving regular updates while shipments are on the way. Additionally, people often mention that medications are delivered securely, maintaining proper temperatures and arriving right when expected.
Some reviewers were not happy with customer service, noting severe delays and difficulties when trying to get timely responses. People also experienced communication barriers, such as automated systems failing to resolve concerns and unexpected plan charges. Furthermore, a few consumers mentioned frustrations regarding unhelpful interactions and long delays when attempting to address billing questions.
Auto-generated from all reviews of this business. For reference only.
What people say
B
Brooke Ford · 1 review · Experienced 2026-07-27 ·
★★★★★
Increased charge without consent and no customer service response
I tried to find out the cost of a dose increase prior to my subscription renewal and got no response for almost two weeks. Messaged multiple times in the weeks before my subscription was due to process. Asked about a potential dose increase or cancellation. Without any or communication or further discussion they increased my dose and increased my charge by over 30%. I would have declined had I been made aware. The customer service doesn’t answer or respond to emails or patient portal inquiries.
j
jackie · 2 reviews · Experienced 2026-07-01 ·
★★★★★
I am having a problem and instead of…
I am having a problem and instead of speaking to a live person they want me to refill - I have enough meds but they are not working I wanted to just increase my dosage and cannot seem to contact a live person
TRIMRX has stolen my money and what's worse they placed an order without my permission! That has to be illegal, or at the very least against some type of policy. Now I owe for a product that I've never received or finalized. I called in May 4, 2026 to get a refund and was told that it would be processed, but they could not give me an exact date. I called again today, May 12, 2026 and received the runaround from representative Jamicka. I asked for a manager and ahe put me on hold a few times, for several minutes and told me that ALL managers were in a meeting. But somehow she was able to speak to the billing department, to someone named Maschon. (Sp) I was on the phone with her for almost an hour. I will continue to blow up their social media until my refund is received. Not being able to give a specific time frame to recive a refund for a product never received is ridiculous. Before my May 4th call, I had sent several messages through the company portal and no one would respond. I've also sent around 10+ emails, and still no response.
This has gone on since before April. I still do not have my refund. I never received product, nor did I submit an appl8cation for product.
Give me my refund, TrimRX!
C
Carrie Doll · 1 review · Experienced 2026-07-10 ·
★★★★★
TERRIBLE CUSTOMER SERVICE
I was sent my first set of vials in April. They worked ok. I lost a couple of pounds in 3 months. The price nearly doubled for my second set so I cancelled my order. Trim Rx took over $600 out of my HSA account and never sent the medication. I have sent them multiple messages and they refuse to respond. I guess they can just steal from you. I have contacted my attorney.
M
Marie Muller · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Paid for med- still waiting…
Ordered 3 month supply, paid upfront but still don’t have my med. While I was signing up they never advised me of any backlog or delay. As soon as I paid they immediately said there may be a delay due to a backlog. After a few days of no movement in my shipment I sent an email asking the status- no answer. After a few days I sent another email- again, no response. If I could get some kind of ETA for my med I would be ok with that. But it is as if they dropped off the face of the earth after they took my money. I would advise avoiding this company if you are anxious to get started on a wt. loss program. And don’t expect any kind of customer service once you have paid your money. I would consider changing my rating if I ever receive my med or if they get back to me.
This company is absolute shit
Took 400 dollars from me over a week ago and won't respond to my emails and my product still hasn't shipped. I'm contacting a lawyer immediately. Don't even bother with this scam
Y
Yit · 1 review · Experienced 2026-07-28 ·
★★★★★
Cannot cancel - been trying 15 days with zero response
15th day of no response for request of cancellation. I have tried chat, email, and calling and have received ZERO response.
Today again, I called and had to leave a message because I couldn't get anyone on the line. I sent separate emails to their hello and help emails. I logged into the portal and sent separate chat messages to support and medical. I am well in advance (by a month) to cancel before anymore renewals or charges.
Reply from TrimRx2026-08-05
Hi Yit, thank you for your review. We'd like to address your concerns but were unable to locate an account using the information provided.
Please respond to the private Trustpilot request or contact us at [email protected] or 888-896-1612 (7 days/week, 6am–6pm PT) with your account details.
— The TrimRx Team
C
Charity B · 1 review · Experienced 2026-07-28 ·
★★★★★
If I could give this company zero…
If I could give this company zero stars, I would.
I submitted my information over a month ago and paid in full. Since then, I have called more than a dozen times, leaving voicemail after voicemail, and not a single one was returned. After weeks of trying to get someone on the phone, I finally reached a representative who informed me that my refund would be processed—but that the company would be keeping $90 for “fees” and website charges.
That is completely unacceptable.
I asked to speak with a supervisor and simply wanted to know when I could expect a call back, especially considering this company’s history of never returning my calls. The representative told me she didn’t know and couldn’t even provide a timeframe for when someone would contact me.
Throughout the entire conversation, I remained professional and respectful. Unfortunately, I can’t say the same about the level of customer service I received. I paid for a service that was never provided, spent weeks chasing answers, and was met with poor communication, no accountability, and now I’m expected to lose $90 because of their failures.
This company has taken zero responsibility for its actions. The lack of communication, customer service, and accountability has been beyond disappointing.
I strongly recommend looking elsewhere for your GLP-1 treatment. I would never want someone else to go through the same frustrating and unprofessional experience that I did.
Absolutely horrible customer service!! Six emails and 2 voice mails and finally i got a response. The product never did anything for me which was disappointing. I never had a single side effect. It seemed like I was injecting something very watered down. I'm very sensitive to any medication so I was quite shocked to have no side effects. Find a better company to deal with. This one is NOT good.
K
Kelly · 1 review · Experienced 2026-05-20 ·
★★★★★
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! They charged me $909 for a 3 month refill WITHOUT my approval, and as soon as I noticed it and called them, I was told they would refund me only $821.00 and charge me $88.00 for a "processing fee." I NEVER APPROVED THIS CHARGE TO BEGIN WITH! This happened in late May 2026 and I STILL have not received my refund, despite an email from them saying they owe me $821.00 and multiple phone calls and emails to their company. When I do call and actually speak to somebody, I'm told their "billing team" will expedite my refund, but it's been almost 10 weeks and I have received nothing, no communication, etc. I have filed complaints with the BBB, the Federal Trade Commission and the Florida Attorney General's Office, but nothing has come of any of that.
Reply from TrimRx2026-08-05
Hi Kelly, thank you for your review. We'd like to address your concerns but were unable to locate an account using the information provided.
Please respond to the private Trustpilot request or contact us at [email protected] or 888-896-1612 (7 days/week, 6am–6pm PT) with your account details.
— The TrimRx Team
Medication ran out. Attempting to get answers through portal and calling. Poor customer service.
L
Linda Emanuelson · 1 review · Experienced 2026-07-16 ·
★★★★★
As first time customer I decided to try…
As first time customer I decided to try weight loss product with TrimRx. Initially customer service seemed great but it’s been 6 business days since approval for program and payment. Their website states shipping occurs in 3 business days. I have left 2 voicemails since I am not able to speak with a live person and 2 emails requesting status of medication with no replies. Very frustrating and disappointing and not sure program is going to work.
My first shipment was weeks late. I ordered July 7 and was approved July 8. Didn't receive my order until July 23. I only received one vial. I have tried calling and emailing. No answer. The vial I received looks like the dose of month 3 which means I gave myself a very large first time dose. I tried calling the pharmacy, but the phone call says you can't call this pharmacy (Evoluciona Pharmacy) and then disconnects. I cannot delete my payment information, which is my HSA account. I'm super frustrated. Go with a different company.
M
Maria Galvan · 1 review · Experienced 2026-07-27 ·
★★★★★
Customer service is non existent…
Customer service is non existent because nobody responds to your messages. Not the doctor nor the care team have responded to the 6 messages I've left them so for. I tried calling the number listed and it promps you to leave a message for the cancelation dept ( which is what I was trying to contact them for) but nobody responds to those messages either. I just want to cancel a prescription that is not working for me.
Cynthia reached out not long after I had gone through the online process. She was very kind and helpful and understanding that I was looking to find the best support and costs for my weightloss. Ultimately I decided to fight my Dr but for those that need good support along the way you cant go wrong using Trim Rx.
H
Herb MerkleyJr · 1 review · Experienced 2026-07-01 ·
★★★★★
Frustrating and Unresponsive…
The experience with the first 3 months of medication was good, but after that, absolutely terrible. They didn't send my refill for month 4. I tried several times to reach them through the portal with no answer. I called, and after over 60 minutes got though. They tried having me pay for the month 4-6 medication until I told them that I had already paid for it. That was over a week ago and it still hasn't shipped. I am back to no communication from them and at risk of needing to start my dosing all over again. The refill was due to be set out at the end of June and it's now July 25. There's no reason for an experience like this.
D
Dawn Macdonald · 1 review · Experienced 2026-07-17 ·
★★★★★
The product worked wonderful and I lost…
The product worked wonderful and I lost 20 pounds in less than 4 months. The problem is with customer service. It is impossible to get in contact with anyone. I had to cancel because I could no longer afford. I tried multiple emails and phone calls. Once I got a person on the phone, the process of canceling went smoothly, but it took quite a bit of determination on my part. This is ashame, because it is a great product.
