TrimRx provides medically-supervised weight loss treatment using FDA-registered GLP-1 medications like Semaglutide and Tirzepatide. Whether you're starting your weight loss journey or seeking more effective solutions than traditional diets, our board-certified physicians create personalized programs tailored to your metabolism, health goals, and lifestyle needs. See if you are eligible Our comprehensive approach combines proven weight loss medications with ongoing clinical support. Licensed medical providers develop customized treatment plans while our dedicated healthcare team remains available 24/7 for questions and guidance throughout your transformation. Beyond a weight loss clinic, TrimRx functions as your dedicated wellness partner, delivering pharmaceutical-grade medications, expert medical supervision, and concierge-level care to help you achieve sustainable weight management and improved health outcomes. Need more info? Call us at +1 888-896-1612
Written by the business, not verified by us.
Is TrimRx legit?
TrimRx (trimrx.com) has a 2.4 out of 5 rating on OK.one, based on 217 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently point out that the ordering process is smooth, and they appreciate receiving regular updates while shipments are on the way. Additionally, people often mention that medications are delivered securely, maintaining proper temperatures and arriving right when expected.
Some reviewers were not happy with customer service, noting severe delays and difficulties when trying to get timely responses. People also experienced communication barriers, such as automated systems failing to resolve concerns and unexpected plan charges. Furthermore, a few consumers mentioned frustrations regarding unhelpful interactions and long delays when attempting to address billing questions.
Auto-generated from all reviews of this business. For reference only.
I’m writing this review to warn others to be very wary of this company. I placed my order and was given a 1-3 day shipping window. Almost immediately I get an email saying there are shipping delays due to medication shortages.
I called and cancelled my order immediately. Something did not feel right. I was given the hard sell, faster shipping, a discount, I declined.
I received a call from another employee verifying the cancellation and trying to persuade me not to cancel. I opted to cancel and received an email verifying the cancellation.
Well, wouldn’t you know, two days later, I get a shipping notification that the medication has shipped.
This feels fraudulent. I have verification that this order was cancelled within the cancellation period. I’m disputing the charge with my credit card company.
Stay away from this company. It’s not professional. In my personal opinion they are ripping customers off.
UPDATE.
After receiving the shipping notification, I repeatedly attempted to contact customer support. My phone calls would not even go through. I sent email after email. I ONLY received a reply once the package had actually shipped from the facility and then it was apologies for being unresponsive, your order cannot be cancelled, nothing we can do.
This company reeks of scam. Stay away.
L
Lavera · 2 reviews · Experienced 2026-07-20 ·
★★★★★
Tried to cancel they charged me $612…
Tried to cancel they charged me $612 took me three weeks to try canceling and they still sent the product I still had to pay for it. This company sucks. I would never use them again. Wish I’d read the reviews before I started.
This company has terrible service. No one replies to emails after an order is placed. They supposedly ship within 3 business days. It is now business day 9, and the prescription still isn't filled, and they will not cancel my order either. I do not recommend this company at all.
D
DJB · 1 review · Experienced 2026-07-21 ·
★★★★★
MULTIPLE ATTEMPS TO CANCEL BUT NO RESPONSE FROM TRIM Rx
Despite attempting to contact TrimRx via phone and email as per their cancellation instructions, I have not received any response. When I dial 3, I am connected to an automated system that attempts to persuade me to retain the subscription. The system also claims that a representative will contact me via phone or email to confirm the cancellation, but no such communication has occurred. In addition to my ongoing attempts to cancel the subscription through phone and email, I have submitted a formal Demand for Cancellation today.
Reply from TrimRx2026-08-05
Hi DJB, thank you for your review. We'd like to address your concerns but were unable to locate an account using the information provided.
Please respond to the private Trustpilot request or contact us at [email protected] or 888-896-1612 (7 days/week, 6am–6pm PT) with your account details.
— The TrimRx Team
C
Christina Ashley Jones · 3 reviews · Experienced 2026-07-02 ·
★★★★★
No response or follow-up
No response or follow-up. 3 chat messages over a month with no response. 2 phone calls to the 1-800 number = leave a voicemail with no response. 1 email with no response. Medication set to ship at week 13 after I run out ???
J
Jay Green · 1 review · Experienced 2026-06-01 ·
★★★★★
No weight loss, no contact, and money's gone
After 5 weeks, no weight loss. I tried to contact them about my lack of weight loss via their website, 800 #, the initial emails received from Trimrx in weeks 3, 4, and 5, and the doctor's email; no one responded. Weeks 5, 6, and 7: still no weight loss, still no response. I stopped the injections after week 7. Now I believe that I did not receive any medicine, not sure what I was putting in my body, and was scammed out of my $800.00.
A
Allison · 2 reviews · Experienced 2026-07-29 ·
★★★★★
After my first bad review I heard from…
After my first bad review I heard from Trim Rx and was given the first month $100 refund that they owed me. I am still waiting for the 2nd month $100 refund because they keep charging me the INCORRECT PRICE for my monthly medication!! They tell me on my file the price is correct but the “collections team” is the department that has the change the price and a request has been made. This request WAS 3 MONTHS AGO!! So each and every month I have to call back and demand my $100 refund but it never comes UNTIL I write a bad review. What kind of dishonest company is this?!?
Reply from TrimRx2026-08-05
Hi Allison, thank you for your review. We'd like to address your concerns but were unable to locate an account using the information provided.
Please respond to the private Trustpilot request or contact us at [email protected] or 888-896-1612 (7 days/week, 6am–6pm PT) with your account details.
— The TrimRx Team
S
Stacey J · 1 review · Experienced 2026-07-29 ·
★★★★★
If I could leave zero stars I would!
If I could leave zero stars I would! On a whim, I filled out the intake, fully expecting a reputable company to deny me, since I’m technically within my yearly weight, but age and circumstances have caused me to gain 12 unwanted pounds. The price on the intake, was totally different than what I was charged. This was late on Sunday night. Monday I reached out asking questions through the portal. Late Sunday night the “NP” was very responsive. Now mid-day Monday, nothing! By Tuesday morning, without a response, I called and requested to cancel. I was told it my request would be sent to a cancellation team. I received an email stating that the pharmacy was backed up so my shipment was delayed. But how could that be, if I cancelled? I reached back out through the portal, no response. I emailed the help address, no response. I called this morning Wednesday, and spoke to an extremely rude person who said it’s being processed so I can’t cancel. He continued to talk over me while I was speaking, and refused to allow me to speak to a supervisor. He eventually hung up on me! I have the call recorded. I would NOT advise anyone to use this company!
The absolute worst company I have ever dealt with. I paid for a 6 month program during a winter special. When it came time for the second 3 months they tried to charge my card AGAIN and proceeded to do so 5 tines. I have reached out numerous times before they charged me inquiring about my second 3 months and got zero response. After they tried to charge my card I reached out again NUMEROUS times to no avail. Zero response. These people stole my money and refuse to answer any of the emails they specifically said to reply to. I am disgusted at the lack of customer service but yet keep trying to steal another $900 from me. Please do not waste your money!
R
Rebecca · 3 reviews · Experienced 2026-07-24 ·
★★★★★
They won’t charge my card and claim…
They won’t charge my card and claim there was an issue and I’m still without my second month. I’ve been calling and emailing all week. Horrible customer service no one will answer and all I do is leave messages.
Reply from TrimRx2026-08-05
Hi Rebecca, thank you for your review. We'd like to address your concerns but were unable to locate an account using the information provided.
Please respond to the private Trustpilot request or contact us at [email protected] or 888-896-1612 (7 days/week, 6am–6pm PT) with your account details.
— The TrimRx Team
A
Amy Majek · 2 reviews · Experienced 2026-07-29 ·
★★★★★
I have paid for my order and it's been…
I have paid for my order and it's been 6 days and I have heard nothing! They don't answer their phones and they have not answered emails or called me back.
M
Milaina · 4 reviews · Experienced 2026-07-20 ·
★★★★★
Still nothing resolved. Bad/slow communication.
So I chose them back in May 2026 here. I’ve been giving updates as to the communication back and forth. If any. I think you can scroll and find some other time frame updates. Latest update!
A couple weeks ago I got another email on my case. They went BACKWARDS and acted as if they never asked me what I would rather do. They had given 2 options- possible refund (unsure full amount or not) and reshipment of product. I said ship. The next email about a week later or so was asking for information about the situation before they figure out what options I have. I already went thru this and told them, as stated above. I told them the options I was told, I sent them a SS of our message thread (that they can see) and told them my information because something obviously is lost in translation. I have no clue!!!
I then messaged again from no answer and said WHAT IS GOING ON? They responded how they’re sorry and confirmed our convo and if I have any of the product to send pics so they can go from there. I was told, I needed to discard the product and not use. Fine. I am not the doctor or pharmacy, I will do whatever they state the safe option is. Which was kinda common sense too. But from appx a month ago they want pictures of the ice packs and product? They told me to discard it as it was in heat, rain, whatever else. I was baffled at them asking me (I believe that’s the second time they’ve asked- not 100% sure). Anyways it’s just been a whirlwind of nonsense and I still do not recommend this company to anybody. I don’t know why the process goes forward 1 step and back 2 every time we communicate. I usually get an email 1-2 weeks with a follow up AFTER I message back.
This is a hassle I wouldn’t wish on anybody. I waited to see if my endo would help with getting it thru a prescription from her and she denied it even tho she said she would prescribe it 3 months earlier. So I keep WAITING and everyone is failing me. This isn’t helping. I’ll try to keep updating.
C
Chris Holden · 4 reviews · Experienced 2026-07-08 ·
★★★★★
I requested my refill on July 8th and…
I requested my refill on July 8th and it was approved July 9th. Do not order from them. This has been the message I have been receiving since
Chanlee Conol
(Support)
Hi Chris,
We’re really sorry this has been such a frustrating experience and that the shipping delay has interrupted your routine.
Here’s where things stand right now based on the pharmacy’s guidelines:
Your July 9 refill order is already in fulfillment with the pharmacy, so it cannot be canceled and we’re not able to issue a refund for that specific order while it’s in fulfillment. The pharmacy will continue processing it and ship it out, and as soon as a shipping label is created, the tracking number will automatically populate in your patient portal.
On the billing side, we can absolutely make sure there are no future refills or future charges. We can only cancel future refills at this point, and we will keep your prescription deactivated going forward so nothing new is generated.
G
Gary S · 1 review · Experienced 2026-07-27 ·
★★★★★
Be careful
Be careful. I signed up and paid and received a welcome email immediately. After almost 1 month after signing up - with no product delivery or communication, I asked for a refund. Then I received emails.
Either they are too busy, don’t have product or are incompetent. Buyer beware.
Reply from TrimRx2026-08-05
Hi Gary S, thank you for your review. We'd like to address your concerns but were unable to locate an account using the information provided.
Please respond to the private Trustpilot request or contact us at [email protected] or 888-896-1612 (7 days/week, 6am–6pm PT) with your account details.
— The TrimRx Team
If I could rate this company at less than one star I would. As soon as I started the program
I informed them that it was causing me all
Kinds of physical issues. Constant nausea, constipation and confronting heartburn. They suggest a prescription for anti nausea
Medicine which help at all. I appealed to
The company and requested a prorated refund. I was turned down. So they screwed me out of $500 do not do business with this company.
L
Lisa Leach · 7 reviews · Experienced 2026-07-16 ·
★★★★★
This company is completely fraudulent
This company is completely fraudulent. I have documents and emails from several if their customer service agents indicating my refund was being escalated. This has been going on since January- almost 8 months. They are shady and irresponsible, and I would never recommend them to anyone. Stay away!!
G
G S · 1 review · Experienced 2026-04-16 ·
★★★★★
Don’t do it
Horrible service. Double the syringe count. You can’t talk to a doctor. They only want your credit card information to Bill you and Bill you and Bill. Thank God, I used affirm. We don’t what is compounded. and how much of the actual job is in the mix. Pretty much a scam. It’s all about money.
Reply from TrimRx2026-08-05
Hi G S, thank you for your review. We'd like to address your concerns but were unable to locate an account using the information provided.
Please respond to the private Trustpilot request or contact us at [email protected] or 888-896-1612 (7 days/week, 6am–6pm PT) with your account details.
— The TrimRx Team
K
Kurt L · 2 reviews · Experienced 2026-07-27 ·
★★★★★
They approved meds for an underaged minor
My underaged, minor daughter had used my information to set up an account. I discovered this the moment my credit card alerted me of the charge. So the minute I learned what happened I attempted to reach out to TrimRx using the number they provided, every prompt is handled by a bot. In an attempt for damage control I contacted my credit card company who could not block the charge but is disputing the charge, additionally they changed my account. Meanwhile, I kept getting text from TrimRx (bot generated), welcoming me, portal set up, prescription review, approval, then asking for a backup card. All the while I'm frantically trying to reach someone to stop the processing because the account was established by a minor. The "script" had the names of an APN and a MD so I looked them up using their NPI numbers hoping to reach someone. When I called the number for the APN no one at that number knew what I was talking about prompting more doubt as to the validity of this company. Did TrimRX highjack the names of these individuals or are they in on the scam? I can't believe TrimRx did not require a copy of a photo ID or do a telehealth screening, they would have discovered the person setting up the account was not 18 or over. Its been 24-hrs now, charge still pending but being investigated (Thank you ApplePay and Mastercard) and I still have not heard back from anyone, not even a bot from TrimRx. Trade Commission and DPOR is next.
Reply from TrimRx2026-08-05
Hi Kurt, thank you for your review. We'd like to address your concerns but were unable to locate an account using the information provided.
Please respond to the private Trustpilot request or contact us at [email protected] or 888-896-1612 (7 days/week, 6am–6pm PT) with your account details.
— The TrimRx Team
K
Kat · 3 reviews · Experienced 2026-07-28 ·
★★★★★
I’d give zero stars if I could
I’d give zero stars if I could! DONT sign with TrimRX!!!
I messaged and called and emailed every day for a month and they won’t respond to change my dose or to cancel my plan!
L
Laura C Navarrete · 2 reviews · Experienced 2026-06-09 ·
★★★★★
Please don't fall for this scam
Please don't fall for this scam; I got ripped off with this product! It never worked. I cancelled the subscription in time, yet they charged me another $748.00!!! They know they never sent me anything, and they still charged me that money!! Don't fall for it like I did!!! I've already reported them to the BBB (Better Business Bureau)!
