TrimRx provides medically-supervised weight loss treatment using FDA-registered GLP-1 medications like Semaglutide and Tirzepatide. Whether you're starting your weight loss journey or seeking more effective solutions than traditional diets, our board-certified physicians create personalized programs tailored to your metabolism, health goals, and lifestyle needs. See if you are eligible Our comprehensive approach combines proven weight loss medications with ongoing clinical support. Licensed medical providers develop customized treatment plans while our dedicated healthcare team remains available 24/7 for questions and guidance throughout your transformation. Beyond a weight loss clinic, TrimRx functions as your dedicated wellness partner, delivering pharmaceutical-grade medications, expert medical supervision, and concierge-level care to help you achieve sustainable weight management and improved health outcomes. Need more info? Call us at +1 888-896-1612
Written by the business, not verified by us.
Is TrimRx legit?
TrimRx (trimrx.com) has a 2.4 out of 5 rating on OK.one, based on 217 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently point out that the ordering process is smooth, and they appreciate receiving regular updates while shipments are on the way. Additionally, people often mention that medications are delivered securely, maintaining proper temperatures and arriving right when expected.
Some reviewers were not happy with customer service, noting severe delays and difficulties when trying to get timely responses. People also experienced communication barriers, such as automated systems failing to resolve concerns and unexpected plan charges. Furthermore, a few consumers mentioned frustrations regarding unhelpful interactions and long delays when attempting to address billing questions.
Auto-generated from all reviews of this business. For reference only.
This is my second review of this company. First they refused to give me a refund on the product which again I never received I refused to accept becauseI cancelled the product which they ignored and sent it anyway. After weeks of emails this company decided that they would refund half of what I paid. Again I cancelled a$1519 order and they refunded me half with no explanation just a credit and a note that says see your account for explanation. Well no explanation!!! I find it so bad that they think it is ok to charge me >$700 for their support teams lack of support and that they did not follow up appropriately. I filed a complaint with the attorney general for fraud!!
DO NOT PURCHASE GROM THIS COMPANY! I continue to fight!
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Carol Pell · 1 review · Experienced 2026-07-22 ·
★★★★★
Same thing as the other 1 star reviews
Same thing as the other 1 star reviews, I tried to cancel this 3 or 4 days after I signed up, after they told me my order was delayed because they were short on the medicine because so many people were ordering it. They agreed to the cancelation both with a text and an email. [again this was the same day they said it was delayed because of a shortage]
Then 3 or 4 days later after I kept asking them thru text and email when they were going to refund my money then just like that they said the order was in the pharmacy que and they couldn't cancel it even though 3 days before they said the shipment was delayed because the shortage created by the huge demand of their product.. I disputed this with my credit card com. If you want to deal with excuses and deception these are your guys, If this is not a SCAM COMPANY it's living on the border of one. If enough of the people that they lied too got together a class action suit might be the ticket with these guys.
I received a 3 months prescription for the dissolving pills. I had zero results I felt nothing it was like taking a sugar pill. I sent messages regarding the problem I was having and because I did that they took it as a approval to renew and charge my credit card $900 for another 3 months. I immediately called to get my money refunded and to make sure that my prescription was not processed and I still had to pay $88 because I had answered one of the doctors or customer service persons when they had asked how I was feeling and I told them I was feeling nothing. So that makes over $800 that I spent for zero results!
This is my third review on trimrx. I was told by my pcp I could no longer take their products. I called them. First call seemed like my cancellation went through well. As I continued to make more follow up calls they would get worse each time. The call I just got hung up on I was told I will not get my money back because I had to cancel within 28 days of signing up. I was not previously told that in any other calls. I immediately called back and am now waiting on a call back. I will continue to give negative reviews on every site possible until my situation is rectified. If a company sees fit to continue to bill you $2000 for a product that is detrimental to a person’s health this is a company that should be put on blast for all to know how shady they really are.
Customer service is terrible/ long wait for product
I checked out Trim RX and thought they were a legitimate company which they are listed to be but their customer service sucks. They took my money and my first order sat in the pharmacy forever email after email after email Call after Call after Call and all I got was the runaround and or no response. Then all of a sudden they’re sending it to me.I received a UPS notice it was on its way then there was a delay. In the meantime I had been emailing them for almost a month trying to cancel the order and of course I was getting no responses. I finally got a hold of a young lady that said she was able to expedite it up to have it canceled. However, it had already been moved to the pharmacy and they said they could not cancel it. By this time, I am fuming mad. I spent hours today trying to get something solved. I finally got through to UPS and was able to get them to send the package back before it was re-delivered to me and trust me that wasn’t easy either so now I’m still going to have to fight for my refund. They saythey have excellant customer communications, NOT, there is no customer communication, when you try you get nowhere! I would not recommend ordering from them at all and then their prices go skyrocket when you go to order your second batch. I’ve also heard of other people that went for their second batch and then never received it, but they took their money and mine as well and that left a very sour taste for me.
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Lori · 2 reviews · Experienced 2026-03-03 ·
★★★★★
I would give them ZERO stars if I was…
I would give them ZERO stars if I was able to. Paid in March of this year. The provider did not show up to my virtual visit. Promises promises to refund my money (minus the $30ish dollar “fee”). Now it is August - nothing. They even claimed they refunded half. I have not seen one cent. Do not use this company. There should be a class action lawsuit after reading other reviews.
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Yola Craig · 1 review · Experienced 2026-08-01 ·
★★★★★
I just ordered on Thursday BEFORE…
I just ordered on Thursday BEFORE reading reviews and I'm nervous I am going to be scammed. I am doing the afterpay option. I have sent questions thru thr portal with no response but have been able to speak to customer service. Concerned because I got an email saying my 1st order is delayed. I am giving 3 stars because I just signed up. Pretty nervous about this company though.
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JOHN · 2 reviews · Experienced 2026-06-01 ·
★★★★★
Deceptive
Deceptive, unscrupulous, unethical business practices is how I will describe TrimRX to better business and anyone I speak with that may be interested in this medication.
If you checked my account as you say, you would have noticed that I requested information on how to apply for these discounts well before completing the questionnaire you required to be filled and reviewed before refilling my next 3 month prescription and processing payment. What TrimRx chose to do was ignore my requests for help, rush my approval and forward to pharmacy to lock in my payment and use as an excuse not to honor your discount offer to an existing paying customer. UNETHICAL!
And as for your statement, “
We also confirmed again that the “lifetime discount” you’re referring to cannot be manually applied after checkout.
Why? By what law can you not apply this discount offer to an existing customer? This is short sighted corporate BS! You’d rather lose a lifetime customer instead of honoring this discount offer. Poor business practice added to your unscrupulousness!
Reply from TrimRx2026-08-05
Hi John, thank you for your review. We'd like to address your concerns but were unable to locate an account using the information provided.
Please respond to the private Trustpilot request or contact us at [email protected] or 888-896-1612 (7 days/week, 6am–6pm PT) with your account details.
— The TrimRx Team
If i could leave negative stars I would. I placed a order then found out I was pregnant so I canceled the order. I never received the product or a refund. I would just like my money back for a product I never received. This has been on going for MONTHS I receive maybe one email every 3-4 weeks in communication and its always a very vague email no actual progress in receiving my refund. 10 out of 10 would NEVER recommend trimrx to anyone looking for a GLP1.
I requested a refund in March. Have yet to receive it, even though I have contacted customer service and sent numerous emails. I canceled before it was shipped. They owe me over $300 back but won’t give me my money back for something I never received.
Reply from TrimRx2026-08-05
Hi Kathryn, we're sorry your experience didn't meet your expectations.
Refund eligibility varies depending on order status at time of request; certain fees or limitations may apply. Our team would like to review your situation. Please log into v1.trimrx.com/portal or contact us at [email protected] or 888-896-1612.
— TrimRx Team
S
Steven Brand · 1 review · Experienced 2026-03-21 ·
★★★★★
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!! My wife signed up for Trim RX online. She was going to recieve Trizeptide, however after she signed up she realized they took a lump sum of money out of our bank account. She agreed to sign up for monthly payments not to be billed for 3-6 months in advance. She canceled it 2 hours after ordering. Since then she has made numerous phone calls to Trim RX regarding our refund. She canceled it in March 2026 and tomorrow is August 1st, 2026. We still have not recieved our refund even though we spoke with Juan (Trim RX employee) on the phone a d via messanger numerous times. Trim RX (Juan) blames not receiving the refund on our bank and slow processing times even though our bank shows no record of any attempts to refund our money. We finally have filed a fraud charge agaisnt this company through our bank. However, since we have gotten the run around for 3 months with promises/guarantees from Trim RX it has now been too long for the bank to get involved. Everytime we were promised a refund to our bank account we were told the request would take 5-10 business days. Everytime we called and spoke with Juan there were extenuating circumstances that prevented us from receiving our $1,519 dollars back. For example: The initial request was not processed correctly, the 2nd request was processed but there was a zero dollar amount to be refunded, and finally the 3rd time shows us an expected refund of $1,519 dollars but it has now been 14 business days and no refund. Every time you call support it is AI and you have to wait hours to days before an actual person returns your call. We are heavily weighing our options to obtain representation even if we only recieve a fraction of what is owed back to us. Please DO NOT USE. Save yourself the trouble.
Hi,
They said in their web site that all medication(dose) are the same price, but when I call them for 2 month of treatment, price was $50.00 higher.
I found it, less than haft price, of what they tryed to sell it to me, the second time on Embody .com
Thanks and good luck to you all..!
J
Jon Backlund · 1 review · Experienced 2026-07-31 ·
★★★★★
I took Trim RX version of Zepbound
I took Trim RX version of Zepbound, when I started May 2026 I weighed 205 pounds after 3 months of treatment I weighed 212 pounds. I wasted 3 months and approximately $ 900.00 to gain 7
Pounds
Jonbacklund
D
D. Trani · 1 review · Experienced 2026-07-24 ·
★★★★★
Unprofessional business. Not legitimate
I didn't like that my credit card was charged for 6 months worth of meds with no delivery date. Two days later on 7/24/26 I was told there was a delay with no delivery date known, so I said I wanted to cancel. Vendors shouldn't charge a credit card until they send out the product. I never got a response from my email or numerous voicemails. These people are playing games with customer's money. They are probably told not to respond to anyone ever until the product goes out and is received. This is not a legitimate business. They should be put out of business ASAP. I hope someone starts a class action lawsuit as I would be happy to join it. Stay away from them and don't give them any money or any information for your own safety,
L
Lori Schluep · 1 review · Experienced 2026-07-31 ·
★★★★★
The website often does not work
The website often does not work. It has not worked for the last 4 days, and I really need to get on to cancel my subscription.
It took a month for my order to arrive after charging me. It took 3 weeks to get a reply from an email I sent. Customer service is terrible. My price is also double what they advertise.
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Nicholas Hindman · 1 review · Experienced 2026-07-31 ·
★★★★★
I subscribed to the 3 month plan
I subscribed to the 3 month plan. First order was good and effective. The second order has still not arrived, I’ve been out of my meds for a month now. I talked to someone who told me they had it resolved but now I get no response and no meds. Obviously I’m now worried about them trying to steal my information and payment methods. I would not recommend their customer service. The doctor was professional, polite, and prompt. Only reason I give 3 stars is for the first order, otherwise negative stars
I emailed within a few hours that I needed to cancel. I followed up with a phone call and spoke with Chloe who assured me it was cancelled. Now yesterday I get notification that my order is being shipped and I have been charged. I’m so frustrated!
The customer service department is very lacking. Trying to cancel my subscription has been totally ignored by numerous voice messages and emails. I’ve tried contacting them for a week with no response. DO NOT USE THIS COMPANY. Currently out $909 with my credit card company disputing the charge.
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PL · 2 reviews · Experienced 2026-07-24 ·
★★★★★
Good product and substandard customer service
Update: I am adding a star because I trust the product. I was finally successful at getting the three month bundle price. I initially contacted customer service who I thought canceled the monthly subscription and added the bundle. I learned customer service just cancelled my subscription. Next, I went on the website and started over. Fortunately, Trim Rx recognized I had an account and picked me up where I left off. You really need to be on top of customer service if you choose this product.
Prior to update, 3 star review: I have been using Trim Rx since April 2026. I signed up for winter special, $259 first month and $399 monthly thereafter for a monthly subscription plan. I am happy with the product which is why I am giving 3 stars. I am down 11 pounds. I started receiving discount bundle texts and reached out to customer service to sign up for the discount three times. The first time I was told I would be charged $765 for three months subscription. It didn't happen, I was charged $399 for 1 month. I contacted customer service a second time, told I would be charged $765 for a three month supply; I was charged $399 for 1 month. I called again and I am told I will be charged $765 a month for a three month supply in August. I will report an update in August. Don't bother contacting the email link they post. I never received a response via email the few times I sent messages requesting assistance. They don't answer business related questions in their portal. I had to contact them by phone. When you call their telephone number you may have to call repeatedly until you get through. The first two employees who told me I would get the bundle price were lying. I have hope the third one got it right. I'll know in a couple weeks.
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DM · 1 review · Experienced 2026-07-29 ·
★★★★★
Shipping next order delayed
I received my first dose on June 23, 2026. It went well; I lost 8 pounds in one month. For the second dose, I completed the assessment for a dose increase on July 15. So I already missed two doses because they haven't sent my refill with the new prescription and increased dose. I've been calling them, which is extremely difficult. I spoke last week with an agent, and she told me that the pharmacy is delayed. Yesterday I called again, and after 45 minutes on the phone I got connected with an agent. Again, the agent told me that the pharmacy is delayed. This issue is causing anxiety, anger, and frustration, and I am worried about my progress, but most importantly, losing the money I've already paid to the company. I feel like I've been scammed by this company. I will wait until next week, and on Tuesday I will begin seeking legal advice from an attorney to get insight on how to proceed.
