TrimRx provides medically-supervised weight loss treatment using FDA-registered GLP-1 medications like Semaglutide and Tirzepatide. Whether you're starting your weight loss journey or seeking more effective solutions than traditional diets, our board-certified physicians create personalized programs tailored to your metabolism, health goals, and lifestyle needs. See if you are eligible Our comprehensive approach combines proven weight loss medications with ongoing clinical support. Licensed medical providers develop customized treatment plans while our dedicated healthcare team remains available 24/7 for questions and guidance throughout your transformation. Beyond a weight loss clinic, TrimRx functions as your dedicated wellness partner, delivering pharmaceutical-grade medications, expert medical supervision, and concierge-level care to help you achieve sustainable weight management and improved health outcomes. Need more info? Call us at +1 888-896-1612
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Is TrimRx legit?
TrimRx (trimrx.com) has a 2.4 out of 5 rating on OK.one, based on 217 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently point out that the ordering process is smooth, and they appreciate receiving regular updates while shipments are on the way. Additionally, people often mention that medications are delivered securely, maintaining proper temperatures and arriving right when expected.
Some reviewers were not happy with customer service, noting severe delays and difficulties when trying to get timely responses. People also experienced communication barriers, such as automated systems failing to resolve concerns and unexpected plan charges. Furthermore, a few consumers mentioned frustrations regarding unhelpful interactions and long delays when attempting to address billing questions.
Auto-generated from all reviews of this business. For reference only.
What people say
P
Peg · 4 reviews · Experienced 2026-07-01 ·
★★★★★
Customer service is non existant.
There is no customer service. No response to email or phone call. I would never buy from them again. Here's what happened:
After I ordered my tirezepatide on July 3, I was immediately sent to a link to order NAD. I checked the price of NAD, and it was automatically added to my basket and I was unable to remove it from my basket. I called and emailed the company within seconds, that this was accidental and requested it be removed from my order. Trim Rx failed to respond to my requests. I disputed the charge and they responded they had charged me because the medical review had been done, although the request to remove NAD was within minutes of the order, so the medical review was not completed. In fact I received several texts telling me that the medical review would be completed with the next couple of days.
B
B Jones · 2 reviews · Experienced 2026-07-31 ·
★★★★★
Absolutely the worst customer service…
Absolutely the worst customer service experience ever. The product was good but would never use again due to horrible customer service when trying to cancel for over a week and 15 messages unanswered. Waste of time.
D
D. R. · 1 review · Experienced 2026-08-03 ·
★★★★★
This company needs to be on a watch…
This company needs to be on a watch list!! I was over charged on my second month. I have called twice and even sent emails assuring me I would be refunded the $100 over charge! Have I seen the refund???? No.
Customer Service give lip service and will not allow you to speak to the billing department.. I am making sure DISCOVER is aware of this company's bogus billing practices.. BEWARE!!!
I think I got caught in a scam! I’ve seen so many ads about how great the company is and how it works, but I’m on my 6th almost 7th round and I haven’t lost a pound…. I did it last year with a different company and was down 10 pounds already at this time and on this dose. But the bigger issue is the customer service! They tell you that there is a doctor available anytime, yet I can’t seem to ever get one to reply to me when I have a question or concern,… It’s ridiculous and I feel discouraged that I fell for a scam.
Find another provider. I paid a premium price for an annual plan. First shipment was great. Second shipment was incorrect and they refused to fix it, “ because it had already been sent”, third shipment was correct but late, fourth shipment was late and completely wrong. All of a sudden “support” is nowhere to be found. No response to messages or calls. If you are looking for consistency and service, I recommend looking elsewhere.
C
C.C. · 1 review · Experienced 2026-08-06 ·
★★★★★
Avoid TrimRX at all costs!
Initial order through TrimRX was smooth, quick consultation and delivery, so i had high hopes.
Then it was time for my refill and I never received it, they never processed it in time. I emailed, messaged through my portal and called for a week straight. Every time I called, I was told they were putting me on hold to contact their billing department and that they just hadn't processed the refill yet on their end. I was told every single time I called that my payment would be processed that day and it never happened. I was also told I would be contacted by email/text and never received anything.
On multiple calls to their customer service, i asked them a question just for the person on the other end to say "thank you for calling trimrx, i hope i helped" and me having to abruptly stop them and say "I just asked you a question and you looked to end the call?" For them to then say "thank you for calling have a nice day" and me having to loudly say "are you going to completely ignore my inquiry?" Absolutely the WORST customer service.
I was now going on 3 weeks missing my dosage. I ended up contacting another GLP-1 provider/company and gave them my business. Trim RX does not allow you to cancel or remove your payment method online. (My concern was getting charged before they actually canceled my plan)
To cancel, do not select their automated "cancel" option- you won't get an actual person, it's Ai and my plan wasn't canceled.
I had to select the option for "current client order inquiry" to speak with an actual person. They kept saying I would get an email/text and wanted to end the call. I stopped them because I had already been through this 5 other times with them, with no communication after that phone hangs up. I told her I did not want to end our call until she canceled my plan immediately and I had an email confirmation from them (i wanted proof if my bank card got charged and I needed to dispute it) . After 5mins, an email was sent to me confirming my cancelation and I ended the call.
The communication even through your messaging client portal if you have questions about the medication took somebody 20 days to respond to me.
I advise anybody looking into TrimRX to go elsewhere- even if it means you pay a little more. You will get scammed after the initial order.
I ordered 3 months at $149 which equals around $450. My credit card was charged $769. I have been unable to contact this company to get a refund.
D
Donna Ellison Clark · 5 reviews · Experienced 2026-08-06 ·
★★★★★
I will never deal with Trim X again and…
I will never deal with Trim X again and would suggest no one else does.
I paid for 3 months and received the 1st month 2mg. When I explained I was taking a higher dose. I received 1 month.
I called and they were not very helpful or had Any intentions of working with me. They just basically sad they didn’t care,
I asked for 2 months back and then they said they sent me 3 months. I didn’t receive but one month, so I cancelled expecting to get two more months. I did not receive anymore but they still wouldn’t give me a refund.
I’m glad I moved onto another company that Likes making their customers satisfied.
TrimX is definitely a scam!!!!
R
Rich · 1 review · Experienced 2026-06-29 ·
★★★★★
TrimRX unethical business practices
I had ordered Tirzepatide from them and despite delays of 3-5 days per message from their "Care Team," finally got my order and everything was fine. I was off the medication for several months and then decided to refill and increase my dosage. They told me I had to complete a medical survey with their online physician before refilling the prescription. I received that order but became violently ill including a visit to the emergency room. I learned later (not from TrimRX) that going off and back on at a different dosage could cause such adverse reactions. I was never told this by TrimRX. Then they automatically charged my credit card and sent another refill without my consent. They also violated their own policy of requiring a medical check in before refilling. When I wrote to complain, they said the order was already shipped so there would be no refunds. I explained again that this was an unauthorized charge, they erased my communication history on their portal. Luckily I was able to contact my credit card company and get the charge reversed for fraud but I shudder to think how many other people have fallen prey to the unethical business practices of TrimRX.
I ordered and cancelled my order with in 2 hours, it’s been almost 2months and I have not received my refunded. I received an apology letter a month later stating they are sorry on the delay, it’s been now another month and no refund . They do not answer calls or emails. This place is a true scam buyer beware.
S
Suzanne R · 1 review · Experienced 2026-04-15 ·
★★★★★
Scam- don’t use Trim RX
Scam- don’t use Trim RX
I have been trying to get in touch with them for months. Months. They will not return phone calls and have not refunded my $259.00 for medicine never ordered. They won’t answer emails and I will be filing a complaint with the Better Business Bureau next. DO NOT TRUST THIS COMPANY!
J
Jenn the RN · 1 review · Experienced 2026-08-04 ·
★★★★★
It's a Headache!
I did a 3 month subscription using a spring code. Thank God I used Paypal and didn't attach a card. They send all 3 doses at once, so once you get started there's no returning/stopping anything. I was on my last bottle and lost it during a move. I spent 4 days, multiple calls, left voicemails, signed up for the queue, sent emails and no response. I asked to purchase another bottle, customer service said they can't do that billing has to do it, and there was no number for billing to transfer me to. I had to wait for billing to call me back. In the meantime, days without the next dose are going by. Billing never called me, same excuses. I just asked for a copy of the prescription and went to another company. Don't waste your time here.
K
Kim Navarro · 2 reviews · Experienced 2026-08-03 ·
★★★★★
If I could rate them a negative I…
If I could rate them a negative I would. Started out telling them how I wanted to start my weight loss journey. Instead of listening to me I received a message from the doctor that they were sending me meds in the manner they thought I needed. I told them at that point that I wanted to cancel and I wanted my money back and I would send them their product back when received. Nope that wasn’t going to happen because once the product is shipped, you cannot return it. Therefore you’re stuck using whatever they sent you. At this point I went ahead and tried it. First month no weight loss. Bumped up to the next level the next month still no weight loss Bumped up to the next level for the third month. Still no weight loss. Conveyed this to them on several occasions, asking for a refund because I have not lost any weight. In fact I gained weight. They kept placating me saying oh you need to give it time to work. I feel like they sent me a placebo as I had previously been on Zepbound and lost weight consistently on that but it became to expensive so I thought I would give TrimRx a try. From the beginning trying to get in touch with anyone was very difficult. They would take forever to respond to my messages sent and trying to get through on the phone was horrible. So now I’m out over $700. No weight loss. Asked for a refund. Basically they said nope because I’ve already used the medication even though I tried sending it back in the very beginning and they basically kept telling me that it needed time to work and obviously it did not. Each month I asked for a refund when I saw no results and they kept saying give it time. Then at the 90 day mark and no results they said sorry no refunds. You would think that a company would care for their customers as they stated and if their products did not work they would gladly give back their money. This is a horrible way to do business. Do your research. I wish I had before going with these people.
L
Lori · 3 reviews · Experienced 2026-07-25 ·
★★★★★
I ordered from trim rx on the 25th of…
I ordered from trim rx on the 25th of July later that same day after I looked at my credit card online I realized I had made a huge mistake what I thought was just supposed to be $141.00 a month was $423.00 every 3 months so I sent them not 1 or 2 but 3 emails stating I had made a mistake and I no longer wanted to do this it was too expensive and to cancel this order I got no response from them. I called them that following Monday and spoke to Chloe their virtual assistance and she said she would forward this message to the team and someone would be in touch by email or phone call I got noting in regards to what my issue was about. I did receive emails but it was always in response to send me the product that I clearly stated I did not want. I called back that Thursday still nothing then this past week I get emails from them with routing number for my package. Called on Monday August 3rd same song and and I called again on Tuesday NOTHING. Unless you are absolutely positively sure this is what you want. DO NOT ORDER from this company!!! This has been a nightmare for me.
S
S Blakely · 2 reviews · Experienced 2026-08-05 ·
★★★★★
If you’ve been burned by TrimRX please…
If you’ve been burned by TrimRX please check out the Change.org where there is a petition to start a class action suit against them. No one is answering customer calls or portal messages at TrimRX. I don’t know what’s going on but there doesn’t seem to be anyone home.
If I could give no stars I would -this is a scam -I got my first order on special-i did not fill out the form right away and when I did, I told them if I am approved, to contact me with the price BEFORE they ship it so I can decide-the sent me an email at 12:07am saying I was approved and the. Said they were sending it to the pharmacy -I called very upset and the rep kept saying they dying get my request before it was shipped and I could not cancel-they charged me $289!! I was extremely -the rep kept taking over me telling me it’s protocol/finally cancelled-I was furious -the customer service is HORRIBLE -it’s like speaking to a robot who spits out pre written answers-
A
A S · 1 review · Experienced 2026-08-05 ·
★★★★★
TrimRX Sucks!!!…
On June 25th I decided to order a month supply of tirzepatide at the price of $299. A clinician reached out via email on June 26 asking questions which I answered. However, on July 9th I switched my plan to 3 months supple for $767. I had already answered the medical questions required. A message was sent to me stating that the $299 had been refunded and the new subscription was being reviewed by there team. On July 16th I receive another email asking questions about my previous subscription for tirzepatide. I answer the questions and also July 24th rolls around still haven’t received my medication. Mind you they charged me $767 on July 9th. I call customer service, the man I spoke to said he would expedite the delivery and out me on hold and said the doctor approved the medication etc. etc. Today is Aug 05th, still no medication. I contacted customer service again. The woman on the phone apologized for the delay and stated she would “expedite” the product once again. I told her that what the last guy said. I decided to cancel the entire order and requested a refund. My reason for order through Trim Rx was the discount on the three month supply but since I was off my tirzepatide for month, I gained back the 12 Ibs I had lost. I was better of purchasing the product locally. To top every off, TrimRx is deducting $88 from my refund for a doctor I never even spoke too and a product that was never processed. I DO NOT RECOMMEND THIS COMPANY
M
M Prosperi · 1 review · Experienced 2026-08-05 ·
★★★★★
Disappointed with policy
I started out being very happy with TrimRX, but soon learned of the deceptions used to promote their products. My prescription ran out early June 2026, I did not call or request a renewal. Toward the end of June, I got a text requesting that I fill out a questionnaire, which I did. Within 24hrs, I was charged $909 to renew a subscription that I ran out of weeks before and did not request. I replied to stop my renewal and asked for a refund. That was ignored. I got a follow up email reporting the status of my renewal, I again responded to cancel and refund, and again I was ignored. I got yet another email and text telling me the prescription has been delayed due to high demand, this time I called. I told the representative I wanted to cancel the renewal, that I had reached out several ways and several times to stop this, and since the prescription wasn't filled yet, to cancel it. I was told I couldn't, that by responding to the questionnaire I somehow authorized a renewal, without any mention of fee or renewal. How can something that hasn't been made or shipped not be stopped? So much for uninterrupted medications.
I encourage anyone using TrimRX to be very cautious of their practices and to be careful in responding to any communication. I'm being charged for a product that hasn't been made or shipped and told I could not cancel. Further, was told to wait until I receive my medication then call back, which at that point would be too late.
In an age of technology where a simple click of a keyboard can send messages around the globe, why can't a simple notification to a pharmacy be sent? It could certainly ease the 'delays due to high demand" and would ensure a happy customer.
I have taken GLP's from several different companies. No issues. I have talking b vitamin injections for 20 years. One TrimRx combo shot and I went into anaphylactic shock. Trim Rx put something in their injection that is dangerous. I can't be the only one who almost died from this product. I asked for a refund just to help with the staggering medical bills. Nope. The company wouldn't do it. No standing behind their product. They refuse to help someone who was hurt from their product.
I have left several messages, emailed and tried contacting them. I have been charged for a delivery that i never received nor confirmed that I received. And yet I am being charged for the package. they are a scam and will rip you off
