We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Written by the business, not verified by us.Refills (refills.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-11.
Jordan was very polite and efficient. She immediately understood my concerns and quickly solved my issue. Also the wait time was very short. Thanks, Jordan!
Thank you for taking the time to share your experience. We're pleased that Jordan understood your concerns and provided a prompt resolution, and that you experienced a short wait time. We appreciate your feedback!
I got a live customer service agent, Marcus, and he was able to answer my question and make me feel much better about my day.
We're delighted to hear that Marcus was able to answer your questions and provide such a positive experience. We'll be sure to share your feedback with him. Thank you for choosing us!
The lady helped me with my questions and never made me feel dumb for asking so many little things. Great customer service!!
Thank you for your wonderful feedback. We're delighted to hear that our team member was able to answer all your questions and make you feel comfortable throughout the process. We truly appreciate your kind words and support!
Everything happened in a timely fashion. People were pleasant and answered my questions. I am happy to have found refills. Katie Koh
Thank you, Katie, for your kind feedback. We're thrilled to hear that everything was handled promptly and that our team was able to answer your questions. We appreciate your support and are delighted to have you as part of the Refills family!
Thank you for your kind feedback. We're delighted to hear that our representative was helpful and thorough in assisting you. We truly appreciate your support and look forward to serving you again!
He was professional. He was kind. And we had a lovely conversation. I am feeling grateful!
Thank you for your kind words. We're delighted to hear that you had such a positive experience and enjoyed your conversation with our representative. Providing professional and friendly service is our priority, and we're grateful for your feedback.
I really enjoyed Jordan. She was polite and very diligent on fixing my problem with ease and reassurance.
We're delighted to hear that Jordan was polite, diligent, and able to resolve your issue with ease while providing reassurance throughout the process. We'll be sure to share your kind words with her. Thank you for choosing us!
Marcus Graham, customer service rep. at Refills.com, is exceptional. He went above and beyond to help me and answer all my questions. He is kind, compassionate, and knowledgeable. I appreciate the time and effort he took when dealing with me. I highly recommend Refills.com for your GLP-1 medication, and if you want the best customer service experience, ask for Marcus.
Thank you for your exceptional feedback. We're thrilled to hear that Marcus provided such outstanding support and took the time to answer all your questions. We'll be sure to share your kind words with him. We truly appreciate your recommendation and are grateful for the opportunity to serve you!
Once again when I couldn’t get the answers through the portal, a person on the support line was able to fix it. Alex went above and beyond by researching the problem and providing the resolution, great team!
Hi, thank you for your kind words. We're delighted to hear that Alex was able to resolve the issue and provide the support you needed. We’ll be sure to share your feedback with him and the team. Thank you for recognizing their dedication, and we appreciate your trust in us!
Easy to get medicine. Six month plan is a good price for tirzepitide. Shipping was about a week after approval. Medicine works
Hi, thank you for your feedback! We're glad to hear the process was smooth, your medication arrived promptly, and that you're seeing positive results with your treatment. We appreciate you choosing us and wish you continued success on your health journey.
Alex, I need to give you a shout out. Thanx for your help, it's a pleasure to work with a company that doesn't take us for granted. As I said, I started with another company, they totally dropped the ball, thank God Refills picked up and with me, you scored. Thank you for your caring. Denton
Hi Denton, thank you for your wonderful feedback! We're thrilled to hear that Alex provided the support and care you deserved. We'll be sure to share your kind words with him. We truly appreciate your trust in Refills and are grateful to be part of your journey.
Customer service helped. I was not only listened to, but heard and help quickly and clearly with my questions and concerns. Thank you!
Hi, thank you for your kind feedback! We're so pleased to hear that our customer support team was able to address your questions and concerns quickly and clearly. Providing attentive, helpful service is our priority, and we truly appreciate you taking the time to share your experience.
I am happy I chose refills on my weight loss journey. Ordering was fast and easy. I am happy with my results. Down 17 lbs in 11 weeks.
Thank you for sharing your experience! We're delighted to hear that ordering was quick and easy, and congratulations on your incredible progress of 17 lbs in just 11 weeks. We're proud to be part of your weight loss journey and appreciate your support. Wishing you continued success!
Thank you for your kind feedback! We're delighted to hear you had a great experience with our customer service team. We truly appreciate your support and look forward to assisting you again on your journey.
Jordan was excellent in assisting me on my issues and helping me get all my account information settled !
Thank you for your wonderful review! We're delighted to hear that Jordan was able to assist you effectively and help get your account information sorted out. We'll be sure to share your kind feedback with Jordan. We appreciate your trust and support!
Thank you for your fantastic review! We’re delighted to hear that you received great customer service. Your feedback means a lot to us and motivates our team to continue delivering the best possible experience. We appreciate your support and look forward to assisting you again in the future.
Fast, reliable, and honest, took care of my needs. Job well done.
Thank you for your wonderful feedback! We're delighted to hear that you found our service fast, reliable, and honest. Providing excellent customer service and taking care of our customers' needs is always our priority. We truly appreciate your support and look forward to assisting you again in the future.
Prompt call pick up, and very knowledgeable.
Thank you for your feedback. We're delighted to hear about your positive experience and appreciate you taking the time to share it. Your support means a great deal to us, and we look forward to serving you again in the future.
My advisor was great straightened out problems. I’ve been present for sometime and was very pleasant to work with.
Thank you for your kind feedback. We're delighted to hear that your advisor was able to resolve your concerns and provide a pleasant experience. We appreciate your trust and look forward to assisting you again.
Customer service is great got help y immediately and they took care of all my concerns. They got my order out right away couldn't be happier
Thank you for your wonderful feedback. We're delighted to hear that our team was able to assist you promptly, address all of your concerns, and get your order dispatched quickly. We truly appreciate your support and are thrilled you're happy with your experience.
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