We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Written by the business, not verified by us.Refills (refills.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-11.
Thank you for your kind review! We're delighted to hear that you found our team member so nice and helpful. We truly appreciate your feedback and look forward to assisting you again in the future.
Very quick delivery. Easy to administer. So far no complaints
Thank you for your review! We're delighted to hear you found our service quick and easy to use, and that everything has gone smoothly so far.
If I could give them a ZERO I would. Impossible to speak to a person! They still charged my credit card for product after I cancelled and did not order.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. This is not the experience we aim to provide. Please contact [email protected] with your account details so we can urgently investigate and work towards resolving this matter for you. We appreciate your feedback and the opportunity to make this right.
I received a friendly phone call detailing what to expect from the perscription.
Thank you for sharing your experience. We're pleased that our team provided clear and friendly guidance on what to expect from your prescription. Your feedback means a lot to us.
I wish Refills has more staff like Mr Adam King. Compassionate and caring. Clear and detailed. You are lucky to have hired him
Thank you for taking the time to share your feedback. We are delighted to hear that Adam provided you with such a positive experience. We truly appreciate your support.
Agent was able to answer all my questions satisfactorily
Thank you for taking the time to leave a Trustpilot review. We're pleased to hear that our agent was able to answer all your questions satisfactorily and provide the support you needed. We appreciate your feedback and thank you for choosing Refills.com.
Thank you for your Trustpilot review. We're delighted to hear that you received excellent customer service. We appreciate your feedback and thank you for choosing Refills.com.
These reviews are FAKE... please please please do not read and believe them. The names of the people who reviewers supposedly spoke to are false. This company is a scam and received a warning from the FDA about putting fraudulent information on their website. The semaglutide they use is not FDA approved. The doctor who supposedly sent me my instructions does not exist. I attempted cancelling this order the day after I placed it once I learned about them. There customer service number is a JOKE and the 20 times that I called them I got the same girl and every time she was trying to connect me to the department to "cancel", she was having issues and someone would call me back AND NEVER HAS! STAY CLEAR OF REFILLS.COM. These 5 stars are A LIE.
Thank you for sharing your feedback. We sincerely apologize for the frustration and concern you have experienced. We understand how disappointing it can be when your expectations are not met, especially when it comes to your healthcare and customer service experience. To ensure your case receives immediate attention, please contact [email protected] with your order details and a summary of your concerns. We will work directly with you to review the situation and help reach a satisfactory resolution as quickly as possible. We value your feedback and regret that your experience has led to this level of dissatisfaction. Thank you for bringing these concerns to our attention, and we look forward to the opportunity to assist you further.
My attendant was amazing! I had a problem and she solved it with in minutes. So thankful for her.
Thank you for your wonderful review! We're delighted to hear that our attendant was able to resolve your issue so quickly. We truly appreciate your trust and kind words.
Harrison and everyone at Refills has been amazing! If I have a problem it’s easy to call and get through to someone and it’s fixed! I’ve been on tirzepatide since last August and have lost 56 lbs! Thank you Harrison and everyone else at refills!
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear about your incredible 56 lb weight loss journey and that Harrison and the team have been able to provide the support you deserve. We truly appreciate your trust in Refills and look forward to continuing to support your health goals.
Jordan was extremely helpful and completed the needed task for for immediately. She then put an expedited request on my order. Very kind, polite and helpful!
Thank you for your wonderful feedback! We're delighted to hear that Jordan was able to assist you quickly and efficiently. We'll be sure to share your kind words with her. We truly appreciate your support and thank you for choosing Refills! 😊
Excellent response. Thank you
Thank you for your kind words! We're delighted to hear you received excellent service and support. We truly appreciate your feedback and will be sure to share your compliments with the team. Thank you for choosing Refills!
Friendly and informative, appreciated the call reaching out to make sure I understood program and next steps. Sheridan offered top notch customer service.
Thank you for sharing your experience! We're thrilled to hear that Sheridan provided friendly, informative, and top-notch customer service. Ensuring our customers feel confident about their program and next steps is a top priority, and we truly appreciate your feedback. Thank you for choosing Refills!
Easy to set up account and advertised price was honored. Pleasant and patient!
Thank you for your kind review! We're delighted to hear that the setup process was easy, the advertised price was honored, and that our team provided pleasant and patient service. We appreciate your support and look forward to serving you again!
This company is a fraud. I paid $627 for a three month subscription that was supposed to give me a 4 week treatment for 3 months. I only received 1 treatment now they want another payment. I can't find a way to cancel my subscription
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. This is not the experience we aim to provide. Please contact [email protected] with your account details so we can urgently investigate and work towards resolving this matter for you. We appreciate your feedback and the opportunity to make this right.
The concentration of semiglutide is not what its supposed to be! I stopped refills last month after no weight loss since starting in april. The dose the new company stated me st was the same as refills but I was not ready for the strength at all!! My dose difference w the new company is 22 units less so far!! I've had to go lower each week due to severe neausia eVey week. I've lost ten pounds and now that I'm getting my dosage worked out I'm going to be taking way less meds. Don't be told your not losing weight because your body's trying to adjust. Your probably getting eiaffective semiglutide
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. This is not the experience we aim to provide. Please contact [email protected] with your account details so we can urgently investigate and work towards resolving this matter for you. We appreciate your feedback and the opportunity to make this right.
Extremely nice and informative. Very pleasant interaction
Thank you for your kind review! We're delighted to hear that you had a pleasant experience and that our team was able to assist you. We truly appreciate your support and look forward to serving you again.
Thank you for your kind feedback! We're delighted to hear that you found our service helpful and supportive. We truly appreciate your review and look forward to assisting you again in the future. 😊
Appreciate the onboarding experience. This is something other Telehealth providers do not do.
Thank you for your kind words! We’re delighted to hear you appreciated the onboarding experience. Building trust and making our patients feel supported from the start is very important to us. Thank you for choosing us! 😊
Ms. Selene Wright, was very helpful when I called in with my question about billing and the new portal. She was very patient and took the time to answered all of my questions. Very professional, my issue was resolved at the end of the conversation. I love refills and will refer anyone that I know.
Thank you for your kind words! We're thrilled to hear that Selene was able to assist you with patience and professionalism. We appreciate your trust and your recommendation, and we're always here to help whenever you need us! 😊
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