Waiting on help to delay quarterly shipment
I’m very frustrated by the lack of support after following the company’s prompt to switch to the new portal. All of my health history, dose history, and message history is gone. I also see in some places it says my prescription is active but status is canceled. I did NOT cancel it; all I did was sign up for their new portal. I’ve sent portal messages and email asking for assurance that my annual plan is still active (prepaid, and I still have 9 months of treatment left!), and also for help on how to delay next quarterly shipment, which is happening soon. No response yet. I understand the process of switching to a new portal service can be glitchy, but I need some support.