User BEWARE
I placed an order today that was delivered to the wrong address. Both the delivery photo and the delivery GPS marker provided by instacart show the order was delivered to the wrong address. The chat agent also confirmed this and offered to refund the order. A moment later he said nevermind and refused to refund the order and cancel my membership. I've submitted screenshots of the GPS delivery location and the chat to the BBB and ftc and am also leaving it here to warn others of this literal fraud as I know others they've done this to as well. User BEWARE! And please report all fraud to your card issuer.