Great support resolved my camera ring issue quickly!
I recently had an issue with the camera ring detaching from my Pitaka Sunset Case, and I wanted to share my experience with their customer service. Although the initial warranty claim was declined because the issue was reported after two months of use, the support team offered a goodwill replacement for just a $10 shipping fee. The team, especially Tina and Polly, were incredibly helpful and responsive. When my country wasn't available in the shipping portal, Polly manually arranged the shipment for me. While the initial warranty decision was a bit disappointing, their willingness to find a solution and the excellent communication throughout the process really turned things around. Thank you for the great support!