I'm still waiting for a refund
I'm still waiting for a refund. The query started in March, and we're now in the latter part of June. I've had to resubmit the same information numerous times, and I keep being told the refund is being processed. There is a cycle, I explain my refund hasn't been received, they say "sorry, we're DEFINITELY processing it *this time*". 10days later when refund hasn't been received, I email again, and we go through the same rigmarole. This refund wouldn't have been required if their app was working in the first instance. The app is terrible. I'm so deflated at this point I am considering not bothering chasing my refund. Is this their plan? This airline, their customer service and their app is such hardwork. 😞