Unpleasant support team experience. (End well)
Bought an Elegoo Saturn 4 Ultra 16k. Crack panel out of the box due to delivery. When ask the support to do something about it, their response was: " the cracked enclosure does not affect the normal operation of the printer. As an alternative solution, we can offer one bottle of resin as compensation." I was still on my 14 day return/refund warranty and I wasn't happy with the compensation, I asked for an alternative compensation. Receive an email saying they will discuss this internally. Then no response for 5 days due to a festival that I wasn't aware of. All of this lasted 17 days and today I receive my compensation. It was an unpleasant experience.