“Lost” Package, Jersey Now Out of Stock
Update: I actually did receive the jersey I had ordered a day after it was supposed to arrive. Unfortunately, I had already ordered it from another provider due to soccer.com saying it was lost, so I had to return it. I’m upgrading this to 3 stars since I did receive the item, though. The customer service and ease of return does make me feel better about ordering from them again. I ordered a small, in stock jersey that was supposed to ship and be delivered the following week. I received an email from soccer.com saying the order had shipped. I opened the tracking number and saw it had not actually shipped, a label had just been created. I gave it a day with no further updates before I contacted soccer.com. The rep also told me my order had shipped, and I pointed out to her that the tracking number shows it was never received by the carrier. She agreed and looked into it. They told me my package had been lost, and the jersey I had ordered was no longer in stock. Extremely disappointing first experience with soccer.com misrepresenting an item as shipped twice and causing me to miss out on stock I had ordered when it was available. I am giving 2 stars only because the representative was professional and courteous, but frankly this company sucks and I won’t be ordering from them again.