This could go either way.
Well, I have a cruise with Royal Caribbean. There was a reduction in price for a cabin upgrade and I wanted to see if I could get the cheaper price, I booked it and payed a 500 deposit.. I looked up for a number to contact RC.i saw a number that said RC costumer service.i called it, and got a person that said he could upgrade but my original booking was non refundable. He proposed that he would change my original reservation to a refundable then cancel the booking and I could keep the new booking.All the time during this I was under the impression that he was with RC. This is where it got odd. Read the following his email is regarding Reservation #7442224. During our review, we identified that a duplicate reservation was created. To proceed with the cancellation and refund process, the existing reservation must first be upgraded from a non-refundable fare to a refundable fare. Upgrade Amount Required Amount Due: USD $2,386.59 Upon successful payment of the above amount, Reservation #######will be converted to a refundable fare. Once the fare upgrade is completed, we will immediately initiate the cancellation request and process the refund for the following amounts: Refundable Fare Upgrade Amount: USD $2,386.59 Original Reservation Amount: USD $2,880.61 Total Refund Amount Approved: USD $5,267.20 Refund Processing Timeframe Once processed by Royal Caribbean Cruise Line and the payment processor, the refund is expected to be credited to the original payment method within: 01–02 billing cycles, or Approximately 30–45 business days Actual posting times may vary depending on banking institutions, card issuer policies, weekends, holidays, and statement closing dates.thinking I am with RC I rolled with it.I got wondering when, after it was all done he said it would be charged as Adam’s.well after a few hours , I decided to try RC again. Only this time it was the right number, and they were unaware of any changes or who Adam’s was, so they quickly did a change for me. I then called What then realized was a travel company, and demanded my payment be voided, which is the claim, and received a email and call to confirm. So I am waiting to see if I get it. Mind you I should have been smarter, and they never said they wee RC, but never let on they weren’t.so at two stars now, but could change if I see quick response for refund.