Fast & Fair | BMW M8 Double Claim
Have a BMW M850i that recently experienced a coolant leak and a rear differential leak. Two separate claim requests sent by BMW themselves. I was incredibly scared that the process would take weeks/months and I'd have no vehicle. I was incredibly satisfied after Alpha had accepted 1/2 of the claims within 1-2 hours of it being submitted, allowing BMW to get me my car faster. Obviously, I wish the second claim for the coolant leak was covered, but I did read the contract and understand their point of view. While I'd personally argue it failed mechanically and not from regular wear, I completely see their side of the story considering the part was a hose which is technically not covered. I didn't leave feeling like they shorted or scammed me at all. Completely understand the reasoning. Overall, really impressed with Alpha so far. They paid for a $2k-$3k repair that was explicitly covered in 1-2 hours and got me my car back faster. Hoping if there's another issue in the future I'll have a similar experience.