I wanted to switch plan types…
I wanted to switch plan types the day my cycle renewed. I contacted support to inquire about a refund/upgrade my plan. The first agent was very slow and eventually I had to leave before the process was completed, but they had all the info needed to complete it and had indicated there would be no issues. This was wrong. They left my account in a bad state. I had to contact support a 2nd time and Shamail quickly fixed things and got my refund/upgraded plan going in a fraction of the time the first support person was taking.