Hidden domestic shipping costs and poor customer support
I have been a regular ZenMarket customer and, until now, I had been quite satisfied with their service. However, my latest experience has been very disappointing. I purchased a figure for 1 yen and later discovered that the domestic shipping cost within Japan was 3,500 yen. My issue is not the price itself, but the complete lack of transparency before making the purchase. From Spain, it is not possible to access many original Yahoo Auctions pages due to geographical restrictions. ZenMarket told me that I should have checked the shipping cost before buying, but their own platform does not display this information clearly or prominently, and I cannot access the original listing to verify it myself. The response from customer support was essentially that I should have checked beforehand, even suggesting that I use a VPN or contact the seller in advance. I do not believe it is reasonable to place this responsibility on the customer when the information is not readily accessible on the platform itself. I believe ZenMarket should clearly display domestic shipping costs before users place bids or, at the very least, provide a visible estimate for every listing. Until this issue is addressed, I will reconsider continuing to use their service and will look into other proxy services that offer greater transparency. A very disappointing experience for a customer who has used the platform many times before.