Terrible Delivery Experience
I placed an order for a delivery to Jim Thorpe online on 6/18 for a Father’s Day. I noticed that there was no notification of delivery at 12:15 CST, so I called the local store to inquire if delivery will be made. The representative who answered the phone advised that they do not deliver to Jim Thorpe and are awaiting for a third party to come by and pick up the order. The gentlemen said that at this point the pick up order was canceled because no third party volunteered to pick up the delivery order. Unfortunately, the representative at the location 228 was extremely rude and said that he doesn’t know if the order will be picked up this point since delivery to Jim Thorpe would be too far and he could try tomorrow or cancel the order altogether. The fact that I was not notified ahead of time that the order may not be delivered is unacceptable because I could have seemed alternative delivery arrangements if I knew that there are delivery issues/concerns. On top of that the representative was rude and careless to the predicament that I was placed in by Edible Arrangements due to lack of communication. The worse part is that my 90 year old grandpa will not receive anything delivered to him on Father’s Day. I understand Edible Arrangements is a chain corporation and there’s very limited personal touch or understanding of personal circumstance, but this situation of lack of communication and thinking of your customers is appalling and extremely disappointing. I truly have no words to describe how disappointed I am with the service and treatment I received, but most of all by the fact that someone I dearly love is not receiving intended delivery.