Unacceptable customer service and return policy
I have a closet full of Coolibar clothes, but I recently had a bad experience and their customer service policies are completely unacceptable. I tried to take advantage of a promotion with escalating discounts. Filled the cart with $200 worth of items to qualify for a 30% discount. Saw the discount applied. When I actually confirmed the purchase, poof! The discount disappeared and they charged me the full amount. This was on a weekend and their customer service is only M-F. I sent an immediate email to their customer service email provided. Called first thing Monday morning and was told there was nothing they could do, because it would have had to have been caught immediately. I will be returning the entire order when it arrives, and will never do business with this company again.