I ordered a kneeding cup because it is the main components required to Kneed to dough which is the first step to make roti.
I ordered a kneeding cup because it developed some cracks. I ordered it way in advance, but forget about receiving or dispatching the part, they have not even started to work on the part. It is a small plastic cup which they can make using a 3D printer, which is what they use all along for all other parts. They only respond back with a generic response saying we are yet to hear back from our team. Imagine being a product base company, saying we are yet to hear back from THE TEAM which is responsible for making parts. It is a horrible experience. That too when I paid for extra for extended warranty. And the audacity is that they dont even let you know about the delay from their end, they don't respond with updates, they don't care about their existing customers. Recently Amazon's CTO visited them and they were quick enough to make a video and send it to all their customers, but they are not decent and responsive enough to solve issues of their existing customers. Hell of slowness, non responsiveness, dont care attitude, issues with machine not starting, i mean i can go on and on and on. To be honest, I was happy with Rotimatic because I was getting fresh rotis, but this experience has been horrible and unacceptable. And the worst part is, there is no hearing of this. No one accepts responsibility and takes ownership to resolve it. There is no representative or forum where they can accelerate it. It is really extremely bad.