Useless people
Simply a huge waste of time. Selectively responded to one element of my complaint (and supporting the council's deluded version of events) whilst ignoring the rest in its entirety. The investigators deliberately interpret and misinterpret whatever you send them, either that or lack plain, simple English reading comprehension. Could not/were incapable of answering my question of why the council changed its decision based on the exact same information always available to them for ~3+ years (which I asked the investigator at least four times). Challenged them repeatedly on several points and could/would not answer me. Kept stating they would not investigate anything prior to a certain date but didn't bother investigating anything after that date either. A huge 🥱 and I feel very sorry for others in desperate need contacting these useless people for resolve. A huge waste of money 🫤 and box-ticking exercise, but I'm sure we would all prefer their salaries being spent to better society than for them to essentially do nothing, and for them to get productive jobs! In summary Ombudsman is just as bad as those who "answer" to it, council and ombudsman are two peas in a pod when it comes to their lanyards and so must be protected at all costs 😬