Poor Communication and Glitchy Website
I highly suggest financing your home improvement loan through another company. I paid my loan off before my first payment was due. Their website was very glitchy that day but my account showed it was paid in full. I received an email later that said payment didn’t go through. Months later I started getting weekly email and phone notifications requesting payment for a $15 insufficient funds notice even though the funds were in place. $15 for their website to not work properly? There was poor communication through this process. I realize it’s just $15 but it’s the principal behind poor customer service.