I am writing this email to formally…
I am writing this email to formally lodge a complaint regarding the completely unacceptable handling of my return and refund request, which has remained unresolved despite multiple follow-ups, tickets, and conversations with your customer support team. To begin with, I received an incorrect product from Moglix. Consequently, I initiated a return request, and the product was successfully picked up on 16th June. Since then, I have raised multiple support tickets and have had approximately seven to eight telephonic conversations with various customer care representatives. Unfortunately, every interaction has resulted in the same repetitive, unhelpful, and contradictory responses. Initially, your representatives repeatedly demanded a so-called "pickup slip" as proof of pickup. This is an absurd and unreasonable requirement. In all my years of online shopping, I have never encountered a pickup executive carrying or issuing any such document called as return slip during a return pickup. It appears that your support team has invented a requirement that has no practical basis whatsoever. Even after the pickup was completed, my refund was not processed. When I contacted customer support again, instead of investigating the matter, your agents simply changed their narrative and began claiming that the pickup had not been completed at all. This was despite the product already having been collected from me. The most frustrating aspect of this experience is not merely the delay in refund processing but the complete refusal of your support team to acknowledge facts, investigate the issue, or provide a meaningful resolution. Every interaction has consisted of scripted responses, contradictory statements, and attempts to shift responsibility onto the customer. As of today, my money remains with Moglix, while I no longer possess the product that was returned. This situation is unacceptable and raises serious concerns regarding your internal processes and customer grievance handling mechanisms. Since I have exhausted all reasonable attempts to resolve this matter through customer support and have received no genuine assistance, I am now proceeding with the following actions: Filing a formal complaint on consumer grievance and consumer protection platforms. Publishing a detailed account of this experience across my social media platforms. Posting the complete chronology of events on X (Twitter). Publishing the matter on your professional LinkedIn profile. Covering this experience publicly as part of my work as a product reviewer on YouTube. The world deserve to know how their complaints are handled, how refund disputes are ignored, and how customers are repeatedly blamed despite complying with all return procedures by Moglix. Furthermore, all ticket numbers related to this matter will be specifically mentioned in my formal complaints and public posts. This will allow senior management to review the history of the case and investigate how multiple agents repeatedly ignored the refund issue, failed to verify pickup records, provided contradictory information, and continuously shifted blame onto the customer instead of resolving the problem. It is unfortunate that the actions and incompetence of a few customer support representatives have significantly damaged my trust in the Moglix brand. What should have been a simple return and refund process has instead become an exhausting exercise in misinformation, negligence, and avoidance of responsibility. It he only solution ? an immediate investigation into this matter and the prompt processing of my pending refund. If no satisfactory resolution is provided, I will proceed with the actions mentioned above without further notice.