I am a paying business customer of…
I am a paying business customer of iPostal1 and I have had an experience that no one should have to deal with. I have been completely unable to access my business mail and have effectively given up any hope of ever receiving it. I made two separate trips to the location at 14 E Washington St, 5th Floor, Orlando, FL. The first trip was on a weekend, their own app allowed me to schedule a pickup, but the location was unstaffed and inaccessible. No warning. No notice. I paid for parking and wasted my time. The second visit on June 18th, same result. Mail box empty. No explanation. Since then I have submitted two help tickets through their website, called every number I have and left multiple voicemails, texted every number available including the one posted on the glass door at the location, and sent photographic evidence of the empty pickup box. I have received zero response across every channel. I have filed formal complaints with the Florida Office of the Attorney General and the Better Business Bureau. I am also canceling my service. If you are a business owner considering iPostal1 for your registered business address, do not. Your mail and your business correspondence are not safe with them.