Charged for an item I refused and never received
Denied refund for an item I never received I ordered through Costco SameDay powered by Instacart. During delivery, I refused an item and the shopper took it back. However, the final receipt still showed the item as delivered and I was charged for it. I contacted customer support multiple times, submitted screenshots, and requested a review. Despite providing evidence that I did not keep the item, my refund request was denied. The item cost approximately $104, which is a significant amount. My concern is that there appears to be no reliable process to verify when a customer refuses an item at delivery and the shopper takes it back. I am very disappointed with the resolution of this case and the lack of customer protection when delivery records are inaccurate. I expected a fair investigation and reimbursement for an item I did not receive. I hope Instacart reviews its procedures for handling returned or refused items so other customers do not experience the same issue