Run.... they will not help you, or make things right
I have a mortgage account with fifth third bank. They recently did an upgrade with a new interface. I am consistent with payments on time and am diligent about addressing any problems in a timely manner. When they upgraded with the new interface, suddenly there was a complication with payments from my account. Due to this internal system data migration error, I got charged a fee. The fee is only 25$. But who wants to pay for error that you didn't cause. The problem isn't the fee, the problem I have is I was transferred several times with no one actually having the ability to reverse the fee. I even had a banking representative fight with me about semantics. I have never felt so un-heard and disregarded. I am a loyal costumer when I feel like a business is loyal to me. They don't care, they are too big to care, and they have no problem taking your money. If you have a choice, do not choose them.