Delivery order was incorrect and support was not helpful
I placed a grocery delivery order through Instacart (via Sprouts) and ordered two packages of chicken thighs. During shopping, the shopper confirmed that two packages had been selected. However, only one package was delivered. Instacart refunded the missing item, which I appreciate. However, the issue was not the cost of the chicken; it was that the order was delivered incomplete, despite the shopper's confirmation that both items had been purchased. Because of this, I was unable to prepare the meal I planned that evening. I contacted customer support to request a review of the service failure and possible adjustment of delivery-related fees, but was told no additional compensation would be provided and the case was closed. While I understand policies around refunds, I found the resolution incomplete given that the service I paid for was a full and accurate grocery delivery. I am sharing this feedback so other customers are aware that order accuracy and resolution options may be limited when issues occur.