My first time experience was a disaster
My first time experience was a disaster I have never experienced a Crunch gym before, after my experience I will not be purchasing a membership. This Crunch location offers one day passes to active members to bring first timers. However, when I arrived, My friend who purchases a membership was denied a day pass and I was instead told to pay for a “free week.” My solution was to get a free day pass from Crunch through their website.The staff gathered additional information and collected my license. Surprisingly, they didn’t tell me that I wouldn’t receive my license back until I explicitly asked. This alone made me uncomfortable enough to think about Crunch's business practices. The gym equipment is serviceable, and my experience working out without the presence of an employee was my favorite part. After returning to the front desk to collect my ID, A different gentleman with dark curly hair informed me that I wouldn’t receive my license until I paid for the “free week” pass. While this might have been meant as a joke, the delivery and lack of explanation this was optional left a horrible taste in my mouth. After explaining that I wouldn’t be signing up at this time, the employee began questioning me about my decision he didn't inform me I could make. He even said, “You don’t have 6 cents to sign up?” while my license was still in his possession. Needless to say, after repeatedly asking for my license back it was finally given to me. The last 5 minutes of my experience ruined the past ~2hrs spent there. I will never give Crunch an opportunity to take my money after this first (and only) experience.