I am extremely disappointed with product's durability.
I am extremely disappointed with Brumate's product quality and customer service. My thermal flask completely lost its ability to maintain hot and cold temperatures after only 1 year and 3 months of normal use. The flask has never been dropped, mishandled, or subjected to any physical damage. The exterior is still in excellent condition with no dents or visible defects. I contacted Brumate customer support expecting them to investigate the issue or offer a reasonable solution. Instead, I received what appeared to be a generic standard response with no real effort to address the problem or stand behind their product. For a premium-priced insulated flask, I expected it to last much longer than 15 months. The failure of the insulation without any misuse raises serious concerns about the product's durability and quality control. Based on my experience, I cannot recommend Brumate products. A thermal flask that fails after such a short period and a customer service team that provides only template replies do not justify the premium branding.