Unbelievably !!!! BAD !!!!
I don't usually write reviews, but this experience has been so unbelievably frustrating that I literally couldn't stop myself from writing one. It's THAT bad! The amount of times I've tried to book a train, had it approved by my manager within minutes, and then been told by the platform that the fare is "no longer available" is ridiculous. My manager can approve it one minute, and the next minute I can't check out. Yet if I go directly to the train operator's website, the exact same ticket is still available! Every single time, I end up having to contact customer support, and honestly that's a whole other nightmare. I have to explain the same thing over and over again, practically spelling it out word for word, and somehow they still don't understand what the issue is and WHAT TYPE OF TICKET I'M ACTUALLY REQUESTING! The final straw was when I booked what was supposed to be a return journey, and the platform only issued a single ticket. I contacted support, repeatedly explained that I needed a RETURN ticket, and they still ended up booking me a single ticket! Now my manager has to buy another ticket separately at a much higher price, effectively doubling the cost. This platform doesn't just make booking travel difficult—it actively creates problems that shouldn't exist and ends up costing companies more money and me time and neurons. Literally typing this at 1:30 in the morning instead of sleeping because tomorrow I have the train and I don't have this figured out. If only I would have been in charge of my own company, I would absolutely NOT use this platform at all!!!!!!