Customers be Aware of Home Depot's Return Denials thru a Third Party
I tried to return a product that was completely sealed (not opened) with a receipt and had been paid by my valid credit card. It was denied with no justification. They pointed me to their third party, Retail Equation (TRE). I contacted TRE thru their web site. Again, no justification. They claimed I had no receipt - a total lie. I have been a loyal customer of Home Depot for years and have spent tens of thousands of dollars as a Pro customer in the last 10 years. No more. The returns now are treated like the Insurance companies: Deny, deny, deny, for no legit reason. Shame on you Home Depot for contracting with a party that has sold you their cool aid. My return was not a fraud.