Real people real care real compassion
When I say that you get to talk with a real person I just don't mean someone who speaks good English and or Spanish I mean somebody who really genuinely cares. I've called in a few times now with questions and concerns and every single time I've had a very short one to two minute wait with just a few buttons to press to know what department I need to speak to and all three times they've gotten on a personal level with me and my animal and my understanding of what they offer and they don't offer just insurance for your pets and your home but they also offer genuine compassion at the end of every phone call I had a smile on my face I was no longer concerned with my worries they were very informative they weren't pushy here at this company they care. If I could leave two five-star reviews I would I would leave a five-star review with every experience you genuinely got this one right no automated voice no work around no being sent back and forth I thought their messaging service was automated nope those are real people messaging you they do offer an AI system but why do that when you could just pick up the phone and have a great experience every time