Poor Customer Support Experience
Besides needing to speak with AI, regarding an issue with an inactive system/box I inherited via the house purchase. My customer service representative, Joe, was flat out rude. He asked for the phone number with the account, which I obviously would not have, and there was no response, so I said, that I was sorry they were breaking up and I did not understand what was said. I was told very loudly and rudely after “I did not say anything!” From that point on I was given a condescending remark about the box being Brinks and “well this is ADT”, even though their number is on the box. I’m not even a customer. I just want their hardware out of my house so I can put a wall up, and this if this is the level of customer service being received, you can be sure I will not be using or recommending them in the future.