Lengthy,Uncoordinated,Lymow support
I have enclosed the Lymow email so people can see the problem I encountered dealing with them. My name is Mark not Joe although they do finally get it right.The email asked for the inclusion of a name in the review. In my numerous emails to Lymow I was never given a contact name and this was one of my grievances with the company.When I finally did receive a reply the responses were uncoordinated,relaying differing courses of action to be taken, giving me the impression that I was dealing with numerous people. My first unit had an incident within three weeks and it took 7 months and an extra $1350.00for the upgraded model.Disappointing outcome considering I was an original Lymow backer. The following is the email sent from Lymow Hi Joe, Great! I’ve closed the ticket for you. If you have any further questions or need assistance in the future, feel free to reach out.Hello Mark, Your feedback and rating would greatly encourage and motivate our company and me to continue improving and refining our service. Would you be so kind as to share our customer service with other customers on Trustpilot and mention my name in the comment if you are satisfied? As you can see no name and I would class this as a prompted review .People should always strive for excellence with or without a review