It took me awhile to get to a live…
It took me awhile to get to a live agent due to a stubborn AI that tried to help but could not help me with my issue logging into Google Home on another phone. Finally after one hour of talking to one of their techs over the phone and they were not able to resolve the simple problem of resetting my password, I was compelled to have one of their techs to come over with the $59.99 diagnostic fee. When the tech guy came, he told me that other than the diagnostic fee, there is a labor fee of $140/half an hour. I told him that since it is a system problem he should not be charging us for the labor fee. He said it’s considered a labor for the password he just simply reset that only took a minute or two. In short, they charged me a total of $203.41 for simply resetting my password to login in order to view the cameras on our new phone. That said, I can’t wait for the contract with them to be over with.