Costco Better than Supervisor Rene and Living Spaces are Bad
Spoke to a supervisor named Rene, after three text chats, one website chat and one phone call. Their warranty seems designed to create so many burdens that hopefully you forget about the warranty. Here is a specific example of how this is done: 1) you have to send a chat (wait for AI agent to get a real human, wasting a ton of time,) 2)They then tell you to “file” a claim under warranty and send you a text link to START (rather than complete) the process, 3) they say they will send you the sales receipt info that YOU WILL NEED to complete the claim, but don’t do it and can’t prove they did. 4) When you tell them it was never sent nor received (bc you were counting on this to remind you of the next step), they say it was YOUR job to babysit them and waste more time following up, rather than producing proof that they sent it by simply forwarding the copy they originally sent. This seems deliberate. 5) Further, before submitting a claim, you MUST upload a photo of the damage, but what happens when damage is not visible, like a bed that has a touch light that doesn’t work? Their response was to upload a photo anyway, but didn’t specify this in instructions. 6) They say it takes three days for someone to get back to you about the claim eligibility, but how would eligibility be determined if the damage is not visible?? All in all, if they have perfected and prioritize the SALES process, you know they can be more efficient about the service process. Their not doing so is a choice rather than circumstance. Would never buy from them again. Costco is a superior alternate both in product quality and service.