This company has zero customer service, and doesn't care about the customer or doing things fairly
This company has zero customer service: they hide behind low level 'customer reps' and operate with impunity, even when there is a colossal screw up. There is simply no one in authority to talk to and they stonewall (in my case, I took 3 days off work because of delivery chaos/incompetence - and got a $150 concession for all my wasted time after spending thousands. ) They have been sued and/or investigated multiple times for fraudulent advertising, performance of their equipment, and claiming claiming something is 'on sale' when that is the fairly normal price, iHere's a clip from AI: "Sole Fitness was sued in a major nationwide class-action lawsuit for false advertising regarding the horsepower ratings of its treadmills. To resolve the claims, the company agreed to a $3.65 million settlement, which provided cash payments and website credits to affected consumers.Key Details of the False Advertising LawsuitThe Allegations: Plaintiffs claimed that Sole Fitness (Fitness Equipment Services, LLC) deceptively advertised continuous horsepower (CHP) ratings for its treadmills. The lawsuit alleged that these advertised numbers were laboratory-based and unreachable in standard residential outlets, leading consumers to pay higher prices based on misleading specifications.The Settlement: Without admitting any wrongdoing, Sole Fitness agreed to a $3.65 million nationwide settlement fund. Eligible class members received a cash payout along with a $100 transferable gift card to use on the Sole Fitness website.Affected Models: The settlement covered several popular household treadmills purchased between 2015 and 2022 (e.g., Sole F63, F65, F80, F85, S73, S77, TT8, etc.).Other Class Actions and Investigation sPricing Claims: Sole Fitness has also been scrutinized in legal analyses regarding "fake discounts" and false reference pricing, where sellers artificially elevate the original price to make "sale prices" appear artificially steep.Product Performance Probes: Legal firms like Migliaccio & Rathod LLP have investigated the brand over consumer reports of console failures, premature motor breakdowns, and other product defect concerns on specific models.If you were affected by the previous lawsuit or need to check whether you qualify for recent or ongoing actions, you can keep track of proceedings on legal platforms like Top Class Actions or seek advice from consumer advocacy outlets like Truth in Advertising.