Premium Price, Poor Reliability and Disappointing After-Sales Support
I rarely leave negative reviews, but after more than a year of dealing with this product and its support team, I feel other potential buyers deserve to know my experience. I purchased a Rotimatic NEXT in April 2025 for approximately ₹1.46 lakh. Delivery itself took significantly longer than promised and required repeated follow-ups. Unfortunately, my problems didnt end after the machine arrived. The original machine developed a software fault within a month of use. After weeks of chasing customer support, Rotimatic agreed to replace the machine. The replacement machine's catcher broke during its very first operation. Even getting the replacement catcher took weeks of repeated follow-ups. Since then, the machine has never operated reliably. Roti quality has remained inconsistent, and almost every issue has required multiple conversations with support. The catcher has now broken again, leading me to believe there may be a more fundamental design or alignment problem rather than an isolated part failure. The most disappointing aspect has been the after-sales service. I have interacted with numerous different support representatives over the past year. Every interaction starts from the beginning. The same photos, videos and explanations are requested repeatedly, while meaningful progress is extremely slow. The in-app support chat often becomes unresponsive for days or weeks, and historical conversations are not retained, making it difficult to maintain continuity. Several of my emails received generic responses stating my case was being "prioritized," but the underlying issues remained unresolved. For a premium appliance costing nearly ₹1.5 lakh, I expected premium quality and customer support. Instead, I have spent more time documenting issues, following up with support and waiting for responses than actually enjoying the product. At the time of writing, I have lost confidence in the product and have requested either a complete machine replacement or a full refund. One aspect that further disappointed me was the lack of visible, open customer discussion on many of Rotimatic's official social media channels. My own experience has been that it is much easier to find positive promotional content than genuine conversations about unresolved customer issues. I would therefore encourage prospective buyers to look at independent review platforms and consumer forums, rather than relying solely on the company's own channels, before making such a significant investment.