Broken, lost, and won’t refund!!!!
The Roborock Q10 PF vacuum I purchased that was less than 6 months old stopped working. After multiple days of interaction with customer service having me try to repair it without success they had me ship it to Texas for repairs. 2 weeks after that they said they had repaired it and were sending it back via UPS who apparently lost it. It has now been another 3 weeks since package was verified lost by UPS and still Roborock won’t refund me my money for a new replacement vacuum. ( not that I will ever purchase a Roborock again!!!!). I have now been without a working vacuum that was under full warranty for almost 7 weeks!! Company still won’t refund my money for lost and broken vacuum. TERRIBLE CUSTOMER SERVICE!!!