Inconsistent customer service and manufacturing quality issues
Very disappointing customer service. The product I received (Women's Headband Sun Visor UPF 50+ UL007) did not match the appearance shown on the website. My concern was never about normal folding creases. The actual issue was noticeable puckering across the joining area, where the fabric joints were uneven and distorted, especially near the crown. With a background in the textile industry, I know the difference between temporary creases and puckering caused during manufacturing. Despite explaining this repeatedly and providing photos, customer service continued to respond about "normal creases" instead of addressing the actual issue. They also stated that "the hats worn by models on our website are not perfectly flat either" and suggested that the product images were not misleading. However, my concern was never about a perfectly flat appearance; it was about the puckering and uneven fabric joining that affected the overall appearance of the product. Even after offering me a special exchange option, which I accepted and paid additional amount the product that I want to buy, and after almost the entire exchange process had been completed, the company's position changed later, claimed that the issue was not a quality defect when I requested the return shipping label. The communication from the support team was highly inconsistent, and the return process became unnecessarily complicated and frustrating.