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⭐☆☆☆☆ I have been an Apple customer for many years and have invested thousands of dollars in the Apple ecosystem, including an iPhone 16 Pro, MacBook Air, iPad Air, AirPods, and AirTags. This experience has completely changed my perception of Apple’s customer service. My iPhone 16 Pro developed a USB-C charging issue while it was still under warranty. Apple replaced the logic board under warranty in March 2026. Unfortunately, the exact same charging issue returned only a few weeks later. When I returned to the Santa Monica Apple Store, I expected my phone to be diagnosed and my repair history to be reviewed. Instead, I was immediately told that I would have to pay approximately $499 for another repair because the previous repair was more than three months old. The conversation quickly shifted to paying for another repair or trading in my phone. What disappointed me the most was that no meaningful effort was made to determine whether this was the same underlying issue or whether the previous warranty repair had failed. After contacting Apple Support and escalating my case, Apple ultimately declined to help. This experience has left me with no confidence in Apple’s customer service. I won’t replace my current Apple devices immediately, but when it’s time to renew them, I will no longer be purchasing Apple products. It’s unfortunate that this is how a loyal customer is treated after investing so heavily in the Apple ecosystem.