Do Not Shop Here
I don’t think I’ve ever left a negative review for a company before because, until now, I’ve never had such a disappointing shopping experience. On June 3, I ordered a $200 Dream Cooker (crock pot/pressure cooker) from Our Place with an expected delivery date of June 9. The cooker was supposed to be a surprise birthday gift for my mom and I ordered the cooker out of state hoping it arrive to her home on time. When it didn’t arrive, I waited a couple of days before reaching out to the shipping carrier—one I had never even heard of. On June 11, they told me the package was still “processing” and asked me to wait four business days for another update. On June 16, the tracking still showed the exact same “processing” message. I called Our Place using the customer service number listed on their website, but no one answered. I left a voicemail and never received a return call. Instead, I had to communicate through email. Customer service then told me that if there was no meaningful tracking update after eight days, the package would be considered lost and I could either receive a replacement or a refund. Since I had already been waiting nearly a month, I asked if they could reship the item using overnight or two-day shipping. They declined, so I requested a refund instead. From there, the experience only became more frustrating. I ended up communicating with three different customer service representatives, all giving me different information about when I could receive my refund. One representative told me I had to wait until June 26 before requesting it, even though the package had already been deemed lost. I couldn’t understand why I had to continue chasing a refund for an item that was never delivered. On June 24, I called again to request my refund. Once again, no one answered the phone, and no one returned my voicemail. I followed up by email, only to receive more conflicting responses. On June 26, I emailed again demanding my refund—and was met with complete silence. At this point, I’m still waiting for my money back. I’ve started looking into filing complaints with the Better Business Bureau and the Federal Trade Commission because this experience has been completely unacceptable. I’m a patient and reasonable person, and I genuinely dislike leaving negative reviews. However, when a company is quick to take your money but fails to deliver the product—and then makes you fight to get your money back—it deserves to be called out. I cannot recommend shopping with Our Place. Their customer service is unresponsive, the shipping carrier they use appears unreliable, communication is inconsistent, and they don’t even return customer phone calls. For a company charging premium prices, I expected premium customer service. Instead, this has been one of the worst online shopping experiences I’ve ever had. I hope they improve their customer service and shipping process, but based on my experience, I won’t be purchasing from Our Place again. *Update: they finally responded and processed a refund. I still do not recommend shopping here.