I am having a very bad experience with…
I am having a very bad experience with rotimatic. I placed my order for rotimatic next on 10/26/25 and received a damaged/ broken machine so I asked for a replacement which they agreed but the communication during the process of returning the damaged machine and getting a new one was very very bad and very frustrating so I ended up asking for refund and cancelling the order which they agreed and I even filled out the paperwork. Later they stopped communicating and even to date ( 6/28/26) I did not get my refund and all they say is the team changed we will look into the case even after I have all the emails promising my refund! Very very bad customer service! Company doesn’t care about the consumers. This is a fraud. Wound not recommend to anyone! I have a sibling having exact same issues as me with this rotimatic next. Company needs to stop and reassess and make sure the customer issues are addressed before selling new units and focusing on profits.