Hands down the worst customer service…
Hands down the worst customer service I’ve ever experienced. I’ve spent over 5 days going in circles with customer service and have gotten no where. I placed a new order last week and one of the items is having a shipping issue. I called EcoFlow with the suspected issue and was told they need to escalate it and someone would email me. A day later I receive an email completely disregarding the issue and had to explain once again the problem. Then wait another day for someone to respond. The new customer service person basically disregarded what was in my email, quickly checked the tracking number, and then writes me back saying it’s in transit. But if they actually looked at the tracking history they’d see that the shipping company is still awaiting the package. How can something be in transit, if the shipping company hasn’t received the package yet? Every day it’s the same circle, customer service responds with the same ‘it’s in transit’, I reply with a screenshot of the tracking history showing DHL still hasn’t receive the package and asking for them to find out what’s going on… then the next day I get the same response. It’s been 5 days of this so far and still no answer or help. I will never order another product from EcoFlow and I’m about to cancel this entire order and just file a chargeback with my card carrier. Update June 30: in regard to EcoFlow’s reply, I still have no response from the team they mention. And the other customer service person is telling me to contact DHL even though DHL still says they are awaiting the package. Zero help from EcoFlow. This could have been easily solved by just sending another cable via expedited shipping to meet the date the product was supposed to arrive. But instead 8 days later I’m still going in circles with their customer service and will not be able to use the entire $1100 system I purchased because of 1 simple missing cable. Going to just file a chargeback with my card company. It’s not worth the time wasted trying to deal with the customer service.