Complaint Against Best Buy
Complaint Against Best Buy On June 17, I was scheduled to receive a matching washer and dryer that I purchased from Best Buy. The delivery was delayed to June 21, when only the dryer was delivered. I received no communication explaining why the washer was missing. On June 23, after I contacted Best Buy myself, I was told the washer would be delivered on June 28. On June 25, I received a delivery confirmation confirming the June 28 delivery. However, June 28 came and went with no washer and no communication from Best Buy. Once again, I had to contact customer service, only to be told there is no estimated delivery date and that they may not even have an update until July 9 regarding whether delivery can be scheduled. Best Buy accepted payment for merchandise they did not have available to deliver and repeatedly provided delivery dates they failed to honor. At no point did they proactively notify me of the delays. Every update required me to spend hours contacting customer service myself. As a result of Best Buy’s failure to deliver the washer, I have incurred additional expenses using laundromat services because I have been without a functioning washer. The only solution offered was for me to purchase a different washer that costs more and pay the price difference, even though it would be a different brand, different model, and different color than the matching set I originally purchased. I should not be required to spend more money because of Best Buy’s inventory and fulfillment failures. I requested to cancel the order and receive a refund. However, Best Buy could not tell me when they could retrieve the dryer that was delivered and informed me that my refund would not be processed until after they receive the dryer back, which could take weeks. I was also advised that I may be charged restocking fees despite the fact that Best Buy—not me—failed to fulfill the purchase agreement. I am requesting: * Immediate cancellation of the order. * A full refund with no restocking fees. * Immediate pickup of the delivered dryer at no cost to me. * Reimbursement for my reasonable laundromat expenses incurred because Best Buy failed to deliver the washer. * A review of Best Buy’s inventory and delivery practices to prevent customers from purchasing products that are unavailable. I have made every reasonable effort to resolve this matter directly with Best Buy. Unfortunately, after multiple broken delivery promises, poor communication, and no meaningful resolution, I have been forced to take different action.