AWFUL experience and quality to match
AWFUL quality; products descriptions and colors don't match what is shown on website; is supposed to be USA made in Philadelphia; items shipped from CA; was supposed to be 2-3 days shipping UPS and took 16 days; website says Quality Assurance guaranteed and Hassle-Free exchgs/returns....emails from customer service are written in half chinese and half english and I was told I had to send pictures and describe the reason for the return which I did; then they said return process very long and they had to submit an "application" to see if I would be ALLOWED to return the items and it would take 5-7 days. It has now been another 9 days and no contact or response. The return process has been anything BUT HASSLE-FREE; This company is not what they portray themselves to be through advertising in my experience; I have filed a credit card dispute and am notifying BBB. This saga has been going on since June 1.