I had a 3 day trip turn into a 5 day…
I had a 3 day trip turn into a 5 day nightmare. the company cancelling my bus without notifying me to rebook my trip, stranded in 2 major cities without any accommodations, lack of drivers to fulfill the requirements to operate and overall customer service is no help at all. The driver that picked me up from Nashville after greyhound cancelled my ticket and told me to wait for two days without food shelter was very nice and customer oriented. however the bus station in Nashville is nasty. I mean vagrants all outside, trash and cigarette buts just right outside, drug use right outside the front door. I felt like I was right in the middle of the trap house. greyhound needs to step it up. not to mention the Nashville station is staffed with security... no greyhound personnel at all except the drivers who know nothing except their route. very disappointed.