Horrible customer service with AI ,and…
Horrible customer service with AI ,and live agents attempting to review 9 expensive items ordered , delivery and installation time schedule. Finally asked Miss AI 4 times to speak with a live agent. This “ agent” attempted to review the order and assured me the delivery and install of all purchased items would occur as scheduled. Three hours later, I received a phone call from some oneat Best Buy call center in the Philliopines stating that the delivery order needed to be split because all items were not available for scheduled date( 2 days from today). He then gave another date for the delayed items to be installed WITHOUT ASKING IF I WOULD BE AVAILABLE!?! I stated that date did not work, he placed me on hold for 7 minutes then came back on the line and stated that the original delivery date would be cancelled because they were unable to split the order into 2 delivery and install dates. I repeatedly requested to speak to a live agent” supervisor” to which the answer came that there was not a supervisor available. After going around in verbal circles with the agent who kept repeating the same lame story regarding “ no supervisor to speak to” and the delivery/ install date has been changed no verified , he stated that he would communicate to me and the supervisor via email for follow-up.. WHAT AJOKE!