I am extremely disappointed with…
I am extremely disappointed with Shipito’s customer service. Before placing my order, I contacted Shipito because I couldn’t calculate the shipping cost from Austria to the USA. Their customer support told me the shipping would be approximately $35, so I placed my order based on that information. After my package arrived at their Austria warehouse, I was suddenly informed that they do not have shipping rates from Austria to the USA and that they needed to request a FedEx quote, which would take 24 hours. That conversation took place on July 1. Today, more than a week later, I still have no shipping quote, no shipping option, and no meaningful update despite contacting customer support multiple times by email and live chat. Most of my messages have either been ignored or answered with “please wait.” The package contains my baby’s formula, making this delay especially concerning. I relied on the information provided by Shipito before placing my order, and I would have chosen a different forwarding service had I known they couldn’t even calculate shipping from Austria. I have kept screenshots of every conversation and every promise that was made. I expected transparency, communication, and timely support. Instead, I have experienced misinformation, long delays, and a complete lack of customer service. Based on my experience, I cannot recommend Shipito.